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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad smell in hallways from people cooking in their units. Carpets soiled, stained Hair dryer unsafe to use/sparks/burning smell Toilet slow to flush Limited coffee service/no creamer This property is overused and shabby Cleanliness good/desk manager helpful in spite of above
Business response:
Dear Raymond, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you... read more
The breakfast was not worth it plus I had roaches that I showed the staff and I asked to send to management and have not heard back.
Business response:
Dear Mary, Thank you for selecting us. We apologize for not meeting your expectations and regret your disappointment with the breakfast choices not meeting your liking and will share your remarks with the concerned individual for improvement. Also, we are sharing your comments with the housekeeping and pest control team for further review and action to avoid similar problems. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
Falsely Advertised We arrived to our room, 1 queen bed and a sofa bed and initially thought ok its not bad but when I opened up the sofa bed it had pee stains all over it and smelled like a cat lady had been living there for years! Not good! I called down to the front desk and she said that she was new but that management was aware of all "damages" on the property. I also pointed out to her that one of the cabinet doors was broken and she said again that they were aware. When I asked for sheets later that night, the young la... read more
Business response:
Dear Millie, Thank you for choosing us. Please accept our apologies for not providing the attentive service we strive to give every guest on arrival, which impacted the overall stay. We know a first impression is essential, and what you experience is different. Rest assured that this issue has been addressed with our staff and will not be repeated. Thank you for bringing this to our attention and for your patience. Also, our housekeeping team is asked to review the room and ensure they are correctly checked before allocating... read more
Whats worse than horrible? The odor in that room was horrible. Smelled like an overrused urinal that hadnt been cleaned....ever. The bathroom had drawers missing from the vanity. I would not recommend this room to anyone that is paying to stay. Should be free!!!
Business response:
Dear Natoshia, Thank you for being our guest. We apologize that our staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns about improving the mentioned spots. Further, we will instruct them to double-check the rooms before delivering them to the guest. We are grateful for your patience during your time with us, and we encourage you to try us again, and we are confident you will enjoy... read more
Definetly dirty, large red Stan on pullout mattres ’, toilet stained in brown. Dog barking from 5am in the room next to us.
Business response:
Dear Lazare, Thank you for being our guest. We apologize that our staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns about improving the mentioned spots. Further, we will instruct them to double-check the rooms before delivering them to the guest. Also, we regret the barking dog noise that disturbed your sleep. Our front desk can handle such things when informed. We are grateful f... read more
They gave away our room Absolutely terrible. I called early I the week to let the office know we had a late arrival and I had special needs son in a wheelchair. They told me not to worry I could check in at any time. When we showed up they told us the system was down and they had given our room away hours before my expected arrival . We were kicked out into the street with no place to stay.
Business response:
Dear FRANCESCA, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
A bit scary and poor condition. The condition of this place was terrible. Cracked tiles, broken cabinets, dirty stains on almost every surface. Only saving grace was mattress was ok. However sofa bed was ridiculously bad. Could only get in one door. Staff was nice, but clearly overworked and frequently no one was at the front desk.
Business response:
Dear Pamela, Thank you for being our guest and sharing your feedback. We are sorry to know your disappointment and for making you feel uncomfortable with the condition of our hotel. We are committed to providing the best service and keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Thank you again for your valuable feedback, and we hope to welcome you... read more
No water for in the morning, then was just a trickle and this happened each morning we were there. Couldnt provide all bedding for sofa bed as they said non available.. Coffee always ran oyt & granolas, muffins very low.
Business response:
Dear Penny, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a fut... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.