This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel stay of my life Check in was supposed to be at 3pm. Me and my wife arrived at 5pm and the hotel staff was just there cleaning so we had to wait in the hallway until they were done. The room seemed fine until after 30 minutes we saw a mouse crawl out from under the couch. I called the front desk and the only thing offered was a discount off my stay as all other rooms were booked. When i was refused we were sent to a different hotel with the same same. Upon arriving we were told we had to pay $300 more because we d... read more
Business response:
Dear Ryan, we apologize for your room not being ready for occupancy and for any inconvenience caused by moving to a new hotel after your arrival. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Furthermore, please allow us to review the situation you mentioned regarding the fee to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, ... read more
I arrived to check in to my room at almost 11pm, and the bed had dirty rolled up bloody linens on it. Bathroom not fully cleaned. No plates, silverware, cups, or coffee pot to use to eat our late dinner despite having a kitchenette in our room. There were no other rooms available per the half-dressed woman at the desk. When asking for clean bed linens, her answer was to come to the desk myself and get a garbage bag of clean ones: which consisted of 2 flat sheets and a thin fleece blanket. No pillows available. I had to peel ... read more
Business response:
Dear Michelle, we appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest level of service and quality. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Our room was given away we were offered a much smaller room. The attendant was not at desk waited 10 min for her to show them she was high, she offered us a handicapped room either of us are. The smoke detector was hanging off the ceiling shelves in the kitchenettes were hanging off no coffee which stated would be provided in room. No hot water to shower with ask at front desk for a room clean while we would be gone did not get done with more towels which were also not provided. We made reservation 2 months in advanced and s... read more
Business response:
Dear Rick, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Dont The hotel was supposed to have 2 beds it was one bed and a couch tv remote didn’t work at all one lady helpful the other was horrible bad attitude didn’t want to help
Business response:
Dear Zach, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Horrible !!!!!!!! L’accueil n’est pas conforme à ce que l’on peut attendre mais le pire est que, lorsque vous arrivez à votre étage par l’ascenseur (2ème pour notre part), vous tombez nez à nez avec des containers de poubelles qui débordent, sans compter l’odeur nauséabonde ! Les chambres sont vétustes et laissent à désirer en terme de propreté et d’équipement… Mais, je crois que le plus horrible de tout a été le petit déjeuner : vous arrivez dans une pièce minuscule avec un gardien, il n’y a plus de café ni aucun gâteau. No... read more
Business response:
Dear Christèle, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a clean and comfortable experience. Also, we regret your disappointment with our grab-and-go breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as ... read more
The dining area was filthy with no places to sit, literally no chairs. Not a single dish, cup, or fork in the room’s “kitchen” staff had none left to offer. Shower head would not stay on the wall, has to hold it above you and it was angled to spray all over the bathroom floor.
Business response:
Dear Jen, thank you for staying with us. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every guest is always our top priority and is something we pride ourselves on. Please note, to ensure kitchenware's cleanliness, our brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite as and when required by the guest. We have noted your feedback about the shower, and our maintenance team is add... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.