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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Soo dirty
Business response:
Dear Elizabeth, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
The room was all broken and nothing was working … tv …hair conditioner… . The smell in the hotel was disgusting and the trash container was outside the elevator and full of garbage! Orribile place
Business response:
Dear Fabiola, We appreciate you sharing your review and are disappointed to learn about the issues you encountered with us. Your feedback is valuable, and we apologize for any inconvenience this may have caused. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management
Very much a housing facility
Business response:
Dear Raymond, Thank you for staying at our hotel and sharing your comments. It isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
No fire alarm and almost a year of expired product am not happy at all with my stay. I'm actually extremely upset that I wasted $114.60 plus another $14 So my first complaint is - the room I was in. 234 - had no smoke detectors in it. Now in the state of Massachusetts - It's the law to actually have both a smoke detector and carbon monoxide detector in each and every room. And if there's not one it is to be reported to the fire department and the building code inspectors. And if a room does not in fact have those items it sh... read more
Business response:
Dear Gina, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
No ice. Broken smoke alarm. Smelly.
Business response:
Dear Russell, We apologize for the inconvenience you faced during your stay. The issues with the lack of ice, broken smoke alarms, and unpleasant odor do not reflect our usual standards. Your feedback is crucial, and we assure you that we are addressing these concerns to improve our services. We appreciate your understanding, and should your travels bring you back to the area, we would be grateful for the opportunity to provide you with a significantly improved and more comfortable experience.Sincerely,Hotel Management
I do not recommend. The room is stale and outdated. Heating/cooling system is inefficient. Bed sheets were itchy and unclean. There’s no way anyone could sleep in that—for fear of Potential bed bugs had to leave in the middle of the night. The customer service response wasn’t any better. They don’t care and will not refund you your money offering instead to give you another room. When you express that bed bugs are not a risk you want to take, they will respond that’s your choice. Do yourself a favor and don’t stay in this es... read more
Business response:
Dear Laila, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve!Sincerely,Hotel Managemen... read more
My stay was for only one night before an upcoming early medical appointment. The 1st room I was given smelled like stale cigarettes. Staff was hesitant to give me another room and, instead, offered me a can of air freshener. When I insisted on another room, I was given one with stained carpeting and furniture.
Business response:
Dear Donna, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you wit... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.