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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room has a desk, but no chair for the use of the desk. There are no plastic wrapped utensils for someone if they bring food to the room. The "breakfast" isn't really breakfast. There was no orange juice, no decaf coffee for someone who can't have regular coffee. The selection of food really isn't good.
Business response:
Dear John, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sin... read more
Staff went above and beyond to accommodate my requests. The rooms though were heavily stained seats and carpets and have a smell to them. It is conveniently located directly across a supermarket if you'd like to get something to eat or cook but be aware the rooms come with no utensils, cookware or plates (i believe you can get those for an additional fee) Overall though cheap and friendly staff, rooms are def not desirable with the stained floors and seating.
Business response:
Dear Andrew, Thank you for choosing our hotel. We are happy to read you were pleased with the exceptional service extended to you by our associates, and we appreciate you mentioning our convenient location. However, we regret we could not meet all your expectations. The cleanliness issues you experienced are unacceptable by our standards. We will share your concerns with our housekeeping team to inspect your suite for lacking aspects and ensure our future guests do not encounter the same issues. Also, kitchenware is complime... read more
Disappointed We paid for a king room but got a queen with no refund due the difference.
Business response:
Dear Sheryl, Thank you for sharing your feedback. While we are pleased to learn you enjoyed your time here, we apologize that the room type you requested was unavailable. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We hope to have an opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely,Hotel Management
informed front desk toilet was clogged and wanted to switch rooms and was told theyd send someone up to fix it so we didnt have to move our belongings and nobosy ever came so was out of a toilet for 24 hours as well as mice which is understandable is a possibility but no traps were put down noor any concern shown
Business response:
Dear Desiree, Thank you for being our guest. We are sorry for the inconvenience caused to you in your suite. Also, we are sorry that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. In response to your feedback, we have also instructed our housekeeping team to double-check the rooms before allocating them to the guest. We hope you will allow us to ma... read more
The staff made me pay again after paying through Expedia and trashed third part agents
Business response:
Dear James, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. We are looking into the matter to see what went wrong. If you wish to discuss this further, please do not hesitate to reach out to us directly. We hope to make it up to you on a future visit. Sincerely,Hotel Management
Horrible experience My one night stay was terrible. The room smelled like a dirty ashtray, the television didn’t work and there wasn’t even a waste basket anywhere in the room. The chair at the desk was disgustingly dirty. Will never stay there again or any extended stay hotel.
Business response:
Dear Jean, we are sorry we failed to deliver the exceptional stay you deserved. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We also apologize for the issue with the TV in your suite and regret not being able to resolve this for you. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.