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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its. More low income housing and they seem to take over. All areas outside not much of hotel
Business response:
Dear James, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
This was such a bizarre situation. I checked in at 10pm and was told they MAY have a room available. I booked through expedia, they should've had it available. Guy at the front desk says they overbook every night and it's first come first serve before 9pm. Doesn't a reservation mean you have a room? So, he ends up saying there's a room available BUT that the system is down so I need to book directly with them, instead of expedia (sketchy). I needed a room. I had two small sleeping kids with me. So the guy behind the counter ... read more
Business response:
Dear Samantha, thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. On the positive side, we appreciate you mentioning [customize]. We would love the opportunity to welcome you bac... read more
The lobby smelled like cigarettes. The room also had a funny smell. There were no extra sheets or pillow stored in the room for the pullout couch. When we called the front desk no one answered and went down there no one was on duty even after waiting several minutes and knocking on the employee only door. No staff was present.
Business response:
Jennifer, thank you for evaluating your stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. Furthermore, we work hard to provide a clean and comfortable environment; therefore, we regret that the specific issue you outlined compromised your experience. We will follow up on your concern to ensure this is... read more
Very dissatisfied
Business response:
John, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The hotel was overbooked and we lost our on our room. Busy weekend in the area and nothing was left except a hotel for $536 a night. Had to sleep in our car!
Business response:
Jennifer, thank you for choosing our hotel and taking the time to share your concerns. We want to genuinely apologize for the booking-related issues you encountered. We certainly understand the frustration you experienced and are very grateful for your patience. We assure you that we will look into this matter from our end to see what went wrong. We hope you will allow us another opportunity to accommodate you in the future and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Filthy. Right when you walk in, the dirty musty odor hits you. The room smelled as well. We boiled some water for tea and the steam loosened grease on the hood above the stove and it dripped all over the stove and into the pot of water. I was supposed to stay 2 nights, i could only stay the one. I went to TJ Maxx and bought a sheet set and pillow and slept on the couch after i wiped it down with a Lysol wipe. Never anyone at the front desk. When we were leaving we said "hello, we would like to check out" and a woman screamed... read more
Business response:
Christine, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We are very sorry for the displeasure you experienced due to the housekeeping issues you encountered. We will discuss your comments with our housekeeping team in the effort to enhance our accommodations. Additionally, we are sorry for the behavior of one of our front office associates. We will utilize your feedback to enhance our service delivery. We do hope... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.