This profile has been claimed by the business owner or representative.
Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel smells of cig. smoke very nice staff however facilitie is old and needs updating.
Business response:
Rehaad, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback regarding the odor and the facilities are discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Carpet is dirty. Rooms are noisy. Breakfast is not that great.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had during your stay and for the inconvenience it caused. Your comments have been shared with the concerned teams to improve our future guests’ experiences. Also, we wish we had the opportunity to resolve the noise issue while you were here. We hope you will return so we can make it up to you. Sincerely, Hotel Management
PEOPLE UP ALL NIGHT LONG. LOTS OF NOISE AND TALKING AND DOOR CLOSINGS, 1 - 2 - 3 O'CLOCK IN THE MORNING. WE WERE ON THE SECOND FLOOR WITH NO SOUND PROOFING IN THE WALLS AT ALL. NO HANGERS IN THE CLOSETS NOR DISHES,POTS & PANS OR SILVER WARE IN THE ROOM. YOU HAD CALL THEM AND REQUEST WHAT YOU NEEDED. WHEN THEY SAID BREAKFAST WAS IN THE LOBBY WITH "GRAB AND GO", THEY MENT IT. THE LOBBY WAS 6'x10' WITH ONE CHAIR AND THE FRONT DESK.
Business response:
Daniel, thank you for your feedback. We are sorry for your sleep was disturbed due to the noise caused by the other guests and that you were disappointed with our in-room amenities. We wish we had the opportunity to resolve the noise issues while you were here as we would have done our best to make you comfortable. Also, our brand standards require us to make all the kitchenware available at the front desk rather than leaving them in the suites to ensure their cleanliness upon arrival, and our team gladly delivers these item... read more
Business response:
Thank you for your nice rating and letting us know your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Hotel was clean through worn. Although clean, the room furniture and components were worn out. Bathroom floor was peeling. Lighting was very dim. Although friendly, the staff did NOTHING during our 5 night stay. I had to empty my own garbage, take dirty wet towels to the main desk for replacement and ask for toilet paper. NO HOUSEKEEPING DONE AT ALL. I paid for a hotel not a hostel or dorm. Breakfast was non-existent. A few bags of oatmeal, a few granola bars ( off brand) No juice or milk or fruit.
Business response:
Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Nice hotel but our room had a toilet that was not fastened to the floor. It was tricky going to the bathroom. No housekeeping at all in your room unless you were staying 7 days, so our garbage piles up and we had no clean linens.
Business response:
Nancy, thank you for choosing us for your needs. We are pleased to know you liked our hotel. However, we are sorry for the issue you in your room and that you didn’t like our housekeeping policy. Your feedback is shared with the concerned team to do the needful. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
Very poor Poor customer service, room not clean. Fire alarm woke guest up by 6:am, no explanation or apology tendered. Break fast on the go not enough for guest.
Business response:
Olulola, thank you for evaluating your stay with us. We apologize for the difficulties you experienced while you were here. Please be assured that we have shared your feedback with the concerned teams, and we’re taking appropriate step to ensure such incidents are prevented from happening again. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.