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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservation said Breakfast Included but all we got was a Grab and Go breakfast which was nothing but granola bars and packaged muffins that smelt of preservatives. Had I known this we wouldn't have stayed here.Sheets smelled Yuck and so did the carpet.There was a dining table but no chairs.Towels were limited .The Rooms had a strong repulsive odor.The beds were creaky and they creaked everytime we even moved.The occupants upstairs made so much noise that we couldn't sleep the entire night.The Ceilings were so thin that we co... read more
Business response:
Bhavi, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to th... read more
Nice to stay here Carpet was very dirty. Except that all were good.
Business response:
Srijeet, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. The feedback for the carpets is shared with the housekeeping team to do the needful. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
The hotel staff needs to be educated on service in general. There is no smile when you arrive. Nobody cleans your room for 3 days while ypu are there. Ig you toom a shower and realized your towels you used yesterday are still wet, you must dry somehow and walk to front dest for towel. Someone's hair is on the sheets make you believe bed wasn't changed before you got there, just made. The kitchenette in the room has nothing stacked, not even a glass. Furniture in the room is damaged and not in good condition. Carpet in hallwa... read more
Business response:
Romik, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room smelled like smoke. There were no utensils, not even cups for water. There were 4 drying towels but only one washcloth in the bathroom. The tub had hair in it. We will not stay here again.
Business response:
Larry, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room/here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
NOT CLEAN AT ALL. Smelled like an ashtray. I would not recommend to anyone. Stay at the Sleep Inn or the many various hotels in the area.
Business response:
We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
More Than Adequate - PET FRIENDLY Hotel was what I expected. Only gripe was the in room kitchen not having any pots, pans, dishes, utensils, paper towels or a kitchen garbage can. Very inconvenient to you to the front desk for utensils to eat a meal (in a hotel that has an in room kitchen)
Business response:
Michael, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Not so clean. More like a cheap hotel. Dated decor. Mildew smell and damp. Dark and dated.
Business response:
Connie, we sincerely apologize that our facility fell short of your standards. Your feedback regarding the housekeeping issue is shared with the concerned team to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Staff very helpful!! People staying on site very helpful also
Business response:
Diane, thanks for taking time to share your comments online. We are delighted to know you were treated extremely well by our staff and their friendly service made for a memorable experience. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.