Extended Stay America - Buffalo - Amherst

Business response:

Hema, thank you for sharing your experience. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the maintenance & housekeeping team so that our future guests never encounter a similar issue. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the ball. It's our goal to provide an excellent customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management 

Business response:

Gurubaran, thank you for being our guest at Extended Stay America. We are glad to know overall you had a pleasant time at our hotel. We appreciate your feedback and look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Gurpreet, thank you for choosing our hotel for your stay. We are truly sorry for not meeting your expectations in regards to the grab-and-go breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. We appreciate your business and hope to have an opportunity to welcome you back in the future so that we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We apologize for the odor you experienced in your room and that our location was not appealing to you. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, know our knowledgeable associates are able to recommend restaurants, shopping, and local area attractions to make your visit here the best that it can be. We hope you will consider giving us a second chance the next time you are in Amherst. Sincerely, Hotel Management 

Business response:

Jo, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and that you were impressed by the service provided by our courteous associates. We will be sure to share your compliments with her. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We’re glad to know overall you had a nice experience, but we’re sorry our grab-and-go breakfast was not to your liking. We assure you that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management