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Extended Stay America - Champaign - Urbana
- Other
- Champaign, IL
About this business
Location details
610 W. Marketview Dr., Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It was dirty. The room was dirty. Smelled like smoke. No turnover service.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The first room i received was dirty and smelled like someone was smoking in the room. I requested a non smoking room. Second room smelled like someone cooked in it Prior
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Poor quality Beds were very uncomfortable, smelled like smoke or there had been a fire. Pillows were of the poorest quality. Walls so thin you could here people move in their beds next door. Will not stay in one again
They said they had free breakfast but it was just a snack bar. Light switch in room was broken. No coffee in room like most places have.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Go Somewhere Else This is not $100 hotel. I would have rather stayed at a Motel 6. There was dried food on the tables, no heat and filthy refrigerator. Staff was nice enough to find md me a clean room. There was no plates/cookware/coffee pot in the room, nothing.
Business response:
Wade, we apologize for the issues you came across in your first room and regret any inconvenience you had while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy. Your feedback is shared with our teams to be more diligent with their duties going forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a ret... read more
Mold in bathroom, no ice maker in hotel ice in room freezer freezer burnt, the blanket on bed old and scratching. The front desk was not friendly at check in or check out. Area around hotel had nice dining areas. We had early train out so need a place so we didn’t have to leave our home at one am.
Business response:
Andrea, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
My first room was not clean, fingernails on the floor, and dead insects. I changed rooms which was clean but still just not up to par. Amenities were horrible. I had trouble with my Mac and I went to the front to see if they had computers to use they didn't, didn't have a work out room.
Business response:
Thanks for being our guest. We apologize for falling short of your expectations for a perfect stay. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service levels and improve our future guest experience going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Champaign - Urbana
How is Extended Stay America - Champaign - Urbana rated?
Extended Stay America - Champaign - Urbana has a 3.5 star rating with 1,208 reviews.
When is Extended Stay America - Champaign - Urbana open?
Extended Stay America - Champaign - Urbana is closed now. It will open tomorrow at 12:00 a.m.