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Extended Stay America - Champaign - Urbana
- Other
- Champaign, IL
About this business
Location details
610 W. Marketview Dr., Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Location was good. However the cleanliness was bad. Floor was dirty, the elevators were dirty. Bed sheets and towels were ok.
Business response:
Dear Maria, Thank you for sharing your feedback. We are glad you found our location convenient, but we apologize for the cleanliness issues you encountered. Maintaining a clean environment is a top priority, and we regret falling short of expectations with the floors and elevators. Your comments will be shared with our housekeeping team for immediate improvement. We appreciate your understanding and hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
Easy check-in, friendly staff. Quiet and good size room.
Nice place. Close to everything
Close to shopping and restaurants in the area. Not far from the interstate so a cheap option to stop and rest overnight.
Business response:
Dear Ken, We would like to express our gratitude for your outstanding review of Extended Stay America. We are pleased that our hotel's location perfectly accommodated your preferences during your recent visit. Your patronage is greatly valued, and we eagerly anticipate the opportunity to welcome you back whenever your future travels lead you to our city.Sincerely,Hotel Management
The front desk lady in the morning was very rude. I said good morning it was about a little after 5 am and she had such a frown on her face. I'm like sweetie first thing in the morning and your face is like that. I dont think I want to ever come back there. Furthermore, what happened to complementary breakfast having some food. Like eggs , sausage, and juice etc.
Business response:
Dear Yolanda, We sincerely apologize for your experience with our morning staff member; this does not reflect our usual standard of service. Please accept our apologies for any rudeness encountered. Your feedback is essential, and we will address this with our team to ensure all guests are greeted warmly and professionally at all times. Regarding breakfast, we understand your disappointment with the offerings and will consider our options to meet your expectations better. We appreciate you bringing these concerns to our atte... read more
Frequently asked questions about Extended Stay America - Champaign - Urbana
How is Extended Stay America - Champaign - Urbana rated?
Extended Stay America - Champaign - Urbana has a 3.5 star rating with 1,147 reviews.
When is Extended Stay America - Champaign - Urbana open?
Extended Stay America - Champaign - Urbana is closed now. It will open on Sunday at 12:00 a.m.