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Extended Stay America - Champaign - Urbana
- Other
- Champaign, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
610 W. Marketview Dr., Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
One night with dog. Room was comfortable and clean. Appreciated the fridge with freezer so I could freeze my ice packs overnight. I would stay here again.
Business response:
Dear Kristin, We are delighted you chose to stay with us at Extended Stay America. We appreciate your excellent feedback and are happy to read you and your pet friend enjoyed your stay with us. We work hard to exceed our guests' expectations and ensure they have a relaxing experience in comfortable, clean accommodations, and we're glad we could make that happen for you. We are also pleased that you loved the convenience of having a fridge in your suite. Moreover, we are thrilled to read that you have already decided to stay ... read more
This place is adequate—no better and in some ways, worse. Almost everything in my room worked (a couple lights didn’t), but all the furnishings, linens, pillows, toilet paper, etc) were as cheap as possible — Dollar Store quality. Smoking is apparently allowed in some rooms, so although I had a nonsmoking room, I could smell the smoke constantly through the thin walls. The bed, thankfully, was good enough to sleep on. The room rate was cheaper than most comparable properties in the area, so…you get what you pay for.
Business response:
Dear Mark, Thank you for taking the time to evaluate your experience. Our team strives to ensure a pleasant experience for our guests throughout their stay. Therefore, we hope you will accept our sincere apologies for not meeting all your expectations. We will address the issues you described with the concerned individuals to ensure we always meet the high standards we usually provide. We hope you will consider revisiting us so we can have the opportunity to show you a much-improved experience.Sincerely,Hotel Management
Easy check in. Good value. Comfortable bed and pillows. Would have liked a coffee maker and a hair dryer. No one was at the desk at 630 a.m. so I left our room card keys on the desk. Wasnt sure how to check out.
The first room they gave me was filthy and smelled of smoke terrible, the heater was very loud. Also found a pocket rocket on the floor. Second room was fine. The cost was good
Business response:
Dear Justin, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Champaign - Urbana
How is Extended Stay America - Champaign - Urbana rated?
Extended Stay America - Champaign - Urbana has a 4.1 star rating with 750 reviews.
When is Extended Stay America - Champaign - Urbana open?
Extended Stay America - Champaign - Urbana is closed now. It will open on Sunday at 12:00 a.m.