Extended Stay America - Chantilly - Dulles

Business response:

Dear Jeremy, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We're continuously striving to enhance our guests' experience and regret that you found our recent renovations lacking. We take your comments seriously and will address any language barriers to ensure effective communication with all our guests. Your insights are invaluable as we work towards improving our services. We hope to have the opportunity to welcome you back and exceed your expecta... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal m... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. 

Business response:

Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished t... read more

Business response:

Dear Michael, Thank you for bringing this matter to our attention. We sincerely apologize for the presence of a roach during your stay. Maintaining a clean and comfortable environment is our top priority, and we regret that we fell short of your expectations. Rest assured, we will address this issue promptly to prevent any recurrence. Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management 

Business response:

Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished t... read more

Business response:

Dear Jack, We want to thank you for choosing to stay with us at Extended Stay America. We are absolutely thrilled to receive your thoughtful review and delighted to learn you found our hotel to be so comfortable and had some memorable encounters with our staff. We appreciate your recommendation and consider it for future enhancements. Thank you again for your generous suggestion. We look forward to your next visit! Sincerely,Hotel Management