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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Extended Stay America - Chantilly - Dulles is located just one mile from the Dulles Expo Center in Chantilly, Virginia, and ten minutes from Dulles International Airport IAD. Enjoy spacious guest suites with fully-equipped kitchens, and complimentary internet access. Stay fit while staying in our Chantilly Suites hotel with a 24-hour fitness center featuring new equipment, and jogging trail.Extended Stay America - Chantilly - Dulles is located just one mile from the Dulles Expo Center in Chantilly, Virginia, and ten minutes ... read more
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
short stay Both front desk members were very friendly and professional. Only issue was the adjoining room were a little loud and it smelled like they were smoking or cooking something. Hallways seemed a bit dirty but the room was fine
The breakfast was minimal with granola bars and cold muffins
Business response:
Dear John, Thank you for staying at Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to read we were able to accomplish this while you were here. We have noted your feedback regarding the breakfast and will share it appropriately with our food and beverage team. We hope you will revisit so we can provide you with another great stay.Sincerely,Hotel Management
Nice place, but could use a little sprousing up The room was a great size for us. There was a musty, weird spell when we first got there. But luckily I had my spray with my and that really helped. We saw a roach. The grab & go breakfast left a lot to be desired. So we were gonna cook in our suite, but there were no dishes. So the "manager" I think he was showed us the room where we could get pots/pans & dishes. My sister, who does catering was with me so I told her to pick out the items she wanted to use. She absolutely refu... read more
Business response:
Dear PATRICIA, Thank you for evaluating your stay. We are pleased you enjoyed our staff and location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership team and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management
Signage on side of building was not visible from the street at night, not lit, completely covered by tall trees. Good mattress but the sheer curtains were shredded. Room smelled strongly of cigarette smoke. Elevator was not working, sign on it stated it had not been inspected since 2018. Breakfast bar was coffee, hot water for tea and cocoa packets, muffins, and oatmeal packets.
Business response:
Dear Sharon, Thank you for choosing us. Although you had a pleasant stay, we are sorry for not meeting your expectations. We need to maintain our quality standards with the conditions of uncleanliness and poor rooms you described. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. Please give us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management
Yes
Business response:
Thank you very much for staying with us and we hope to have you stay with us again in the future.
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 4.3 star rating with 763 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.