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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedrooms were not made, toiletries and fresh towels were not available. Bedroom windows were not lockable. Ice machine was broken. The refrigerator was bot cold.
Business response:
Dear Dennis R, Thank you for sharing your recent experience. We're sorry for any inconvenience you encountered during your visit. Your feedback regarding the room amenities and maintenance issues is valuable, and we'll ensure they are addressed appropriately. We appreciate your understanding and hope for the opportunity to host you again in the future for an improved stay.Sincerely,Hotel Management
A bit old but I’d stay there agsin.
Business response:
Thank you so much for your response. Hope to be able to provide you with a great experience with us in the future.
Business response:
Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished t... read more
Business response:
Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished t... read more
Decent budget option but you definitely get what you pay for.
Business response:
Dear April, Thank you for sharing your thoughts on your recent stay. We appreciate your acknowledgment of our hotel as a decent budget option. While we strive to provide value for our guests, we understand your sentiment that you get what you pay for. We're continually working to enhance our offerings and services to ensure a more enjoyable experience for our guests. Your feedback is invaluable in helping us identify areas for improvement, and we hope to have the opportunity to exceed your expectations on a future visit. Sho... read more
Overall the hotel stay was very good. We had a 2 bedroom suite which was clean and spacious. The staff were very friendly and responsive. We had some trouble with the air conditioning not cooling and the microwave stopped working. The maintenance person came right away and both were fixed. No other issues. Only other problem was the shower never really got hot just lukewarm.
I have stayed here several times when I was helping a friend in her office. It’s always clean everyone in the staff is very nice and helpful and if there’s ever a problem they’re right there to take care of it I’d recommend this to anybody looking for a place to stay And not pay so much money so for the price this place is excellent
Business response:
Dear Ellen, Thank you for your continued loyalty and for choosing Extended Stay America. We are thrilled that you consistently find our accommodations clean and our staff friendly and helpful. Your recommendation means a lot to us, and we're delighted to provide excellent value for your money. We appreciate your kind words and look forward to welcoming you back for many more enjoyable stays in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,367 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.