Extended Stay America - Chantilly - Dulles

Business response:

Dear Suresh,We sincerely regret that your experience fell short of expectations. Cleanliness, service, and guest satisfaction are our top priorities, and we apologize for any shortcomings you encountered. Your feedback is invaluable, and we will address these concerns with our team to improve our standards. We appreciate your time in sharing your experience and regret any inconvenience caused.Sincerely,Hotel Management 

Business response:

Dear Chastity,Thank you for your feedback. Providing courteous and professional service is always a priority, and it’s disappointing to hear that your experience did not reflect that. Guest satisfaction is important, and concerns like this are taken seriously. Your comments will be reviewed to ensure every guest feels welcomed and respected. We appreciate your input and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable and well-maintained environment is our priority, and we regret that we fell short. While maintenance issues can occasionally arise, our goal is to resolve them promptly and ensure every guest has a seamless and comfortable experience. Your feedback is valuable, and we will address these concerns to improve our services. We truly appreciate your input and hope you will consider giving us another chance for a much ... read more

Business response:

Dear Rawad, We sincerely apologize for the cleanliness issues you encountered with the towels during your stay. This is certainly not the standard we aim to maintain, and we will immediately address this with our housekeeping team to ensure it doesn’t happen again. Your comfort and satisfaction are very important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide a better experience.Sincerely,Hotel Management 

Business response:

Dear Ashfaq Ahmed,Thank you for your feedback. We deeply regret the issues you encountered during your stay, particularly the presence of cockroaches and the condition of the pot provided. This is certainly not the experience we aim to offer our guests. Please accept our sincere apologies for the inconvenience caused. We are committed to addressing these concerns with our team to improve cleanliness and ensure all amenities are in proper condition. Your feedback is invaluable in helping us enhance our services, and we hope y... read more

Business response:

Dear Luis,Thank you for sharing your feedback. We sincerely apologize for your disappointing experience with our front desk team. Professionalism and courtesy are fundamental to the service we strive to provide, and it is clear we fell short during your stay. Your concerns have been shared with our team, and we are taking steps to ensure our staff consistently delivers the respect and professionalism all guests deserve. We regret that this experience left you feeling this way, and we truly value your input as it helps us imp... read more

Business response:

Dear Adrien, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management 

Business response:

Dear Ali,Thank you for sharing your feedback. We are truly sorry to hear about your experience with our team, as this falls far short of the level of service we aim to provide. Your comments are taken seriously, and we will address this internally to ensure improvements. We hope you consider giving us another opportunity to provide the quality experience you deserve.Sincerely,Hotel Management