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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The things I didn’t like about my stay is the inconvenience of not having kitchen appliances in the room although it does say you have to ask also I had a room on the third floor and the elevator was not working had to carry the luggage all the way to the third floor heavy luggage at that the room was OK had dirty towels from previous stay from someone else and the smell overall was bad especially passing the second floor and the staff was horrible
Business response:
Dear Bryan,Thank you for sharing your concerns. We deeply regret the challenges you faced during your stay, from the missing kitchen appliances to the elevator outage and the cleanliness issues. This falls far short of the standards we aim to uphold. Please accept our sincere apologies for the inconvenience caused. Your feedback is invaluable, and we are taking immediate steps to address these matters. We hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Managem... read more
Will chose different hotel next time. Though it was clean and comfortable, I still found roaches. Our toilet was backed up all weekend and sometimes the water tank would not fill.
Business response:
Dear Maria,Thank you for sharing your experience. We are genuinely sorry for the issues you encountered, particularly with pests and plumbing, which affected your stay. While we’re glad to hear you found the space clean and comfortable, these problems are unacceptable, and we deeply regret the inconvenience caused. Please know we are taking immediate steps to address these concerns and prevent future occurrences. We hope you will consider staying with us again, as we are committed to providing a much-improved experience.Sinc... read more
I check-in around 8 PM for an overnight stay, was happy that there is microwave and fridge in room, but it did not last long as I found cockroaches in kitchen area. Shower was not working properly, there was no hot water in shower.
Business response:
Dear Shafiuddin,Thank you for your feedback, and we sincerely apologize for the issues you encountered during your stay. The presence of cockroaches and the shower malfunction are unacceptable, and we deeply regret the inconvenience this caused. We are addressing these concerns with our team to ensure they are resolved promptly. Your experience does not reflect the high standards we aim to provide, and we truly appreciate your understanding. We hope you will consider giving us another opportunity to offer a more comfortable ... read more
Never Again!!!! Upon settling in on the first night. I killed 2 big roaches and the Bathroom floor had a huge hair on the floor. Then on the second day after Maintenance spraying insecticide. I killed 2 more roaches. Property Management only offered to refund my money having to wait for it to refund back to my payment method. It was a very unsettling stay there for 3 nights. Terrible experience.
Business response:
Dear Leonard, Thank you for sharing your feedback. We deeply regret that your experience was marred by cleanliness and pest issues, and we sincerely apologize for the discomfort this caused. This is not the standard we aim to provide, and your comments will be addressed with our team to prevent such occurrences in the future. We understand how unsettling this was and appreciate your patience as we resolve the situation. We value your input and hope you will consider giving us another chance to offer you a much-improved exper... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.