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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outside of the wall needing a little attention it was a nice room. I'll be staying there again because the bed was so comfortable I didn't want to get out of it:)
Business response:
Dear Guest, Thank you for your feedback about your stay at Extended Stay America. We are happy to hear you enjoyed the overall comfort and found the accommodations relaxing enough to make it hard to leave. Your comment is appreciated, and we look forward to welcoming you back for another enjoyable visit soon. Sincerely, Hotel Management
I waited at the front desk over ten minutes before someone came from outside. Parked on the side of the building and tried to enter but only can enter the building through the front door . The room was pleasant and that’s my review
Business response:
Dear Guest, We sincerely apologize for the delay at check-in and the confusion regarding building access. Your experience does not reflect the level of service we strive to provide, and we have shared your comments with our front desk team to improve response times and clarify entry procedures for all guests. We are, however, pleased to hear that you found your room pleasant. Your feedback is invaluable in helping us enhance our services, and we hope you will give us another opportunity to provide a seamless and enjoyable st... read more
Room was in very used condition. Cleaning could be better and mattress should be replaced
Business response:
Dear Guest, We sincerely apologize that the room cleanliness, and mattress did not meet your expectations. Your comments are taken very seriously, and we have shared them with our housekeeping team. Guest comfort is extremely important to us, and we are actively working on improvements, including deeper cleaning standards and room upgrades. We appreciate you bringing this to our attention, as it helps us improve our services. We hope you will give us another opportunity to provide you with a much better experience. Sincerely... read more
Heating unit didn't have filter and cover
Business response:
Dear Rabinath, Thank you for sharing your experience with us. We value all feedback, as it helps provide insight into how stays are perceived and where adjustments may be beneficial. While circumstances can occasionally be influenced by factors beyond immediate control, we understand how important comfort and reliability are during a visit. Please know that our team remains focused on maintaining consistent standards and reviewing opportunities to enhance the overall guest experience. We appreciate you choosing to stay with ... read more
The front desk women were great ! Very pleasant and helpful The room was ok but not the cleanest. I would stay again the price was great . It’s in a good area close to outlet mall and lots of restaurants.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that our front desk team made a positive impression with their friendliness and helpfulness. We also appreciate your honest feedback regarding the cleanliness of your room, and we will address this with our housekeeping team to ensure higher standards. It’s great to know that you found our location convenient and the pricing satisfactory. We truly value your comments and look forward to providing an even better stay on your next visi... read more
Staff was extremely accommodating. The room initially issued had some minor housekeeping that had been neglected. They switched my room and everything else went beautifully. They were very gracious and accommodating.
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,130 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.