Extended Stay America - Charleston - Airport

Business response:

Dear Guest, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. However, we are sorry for the concerns that you mentioned and will note them for improvement as we move ahead. Please stay with us and feel like you are at home away from home whenever you are around our location.Sincerely,Hotel Management 

Business response:

Dear Jeff, Thank you for being our guest. Our motto is to deliver a clean and comfortable hotel experience to all guests who enter our door. However, we are sorry that the hotel condition was not up to your expectations. Your notes for updating and upkeep are shared with the relevant team. Also, our housekeeping team is instructed to double-check the rooms before delivering them to the guests. Please give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management 

Business response:

Dear Maria, It was a pleasure hosting your visit. We appreciate you mentioning our staff and that you enjoyed your time here. Thank you for your valuable feedback; we hope to serve you again at Extended Stay America the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Emma, Please accept our apologies for the unattentive behavior shown by our team member. Allow us to check with the concerned team and work on the issues so this never repeats. Apart from this, we hope you have a comfortable stay. Please consider us again; we hope to provide you with a much more enjoyable experience on your next visit.Sincerely, Hotel Management