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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel staff apologized in advance that there was no dishware/silverware in the room. The shower curtain was barely long enough to keep the bathroom floor from getting wet. There were two bath towels and two washcloths but no hand towels. The TV control did not work, so the staff provided another. The TV worked for one stint and would not turn back on thereafter; I did not bother the staff to fix it. The bed was comfortable.
Business response:
Dear Joseph, We apologize for the inconvenience regarding the missing dishware, short shower curtain, limited towel availability, and issues with the TV. While we’re glad our team responded promptly with a replacement remote, we regret the TV continued to malfunction. Your comfort is important, so we’re pleased to hear the bed met your expectations. We will work with our housekeeping and maintenance teams to address the concerns you've raised and improve future guest experiences. Your insights help us grow. We appreciate you... read more
Clean rooms and friendly staff
It was adequate for our quick weekend stay. It was nice to have shopping and restaurants nearby, but the room/building itself was very average. Lots of people loitering around outside at all hours.
Business response:
Dear Eric, Thank you for taking the time to share your experience. We’re pleased to hear that you found our location convenient, with easy access to shops and dining options. We understand that the condition of the room and the overall atmosphere didn’t fully meet your expectations. Your comments regarding the outside environment have been noted and will be shared with our team as we strive to improve our guests’ experiences. We hope you will accept our apologies and give us another chance to provide you with a better experi... read more
A step away from a hostel Not like ANY Extended Stay I've stayed at. Will never do the "America" ones again. If there's a kitchen, I'd want to maybe cook and not have to buy pots etc to do it while traveling (then do what...pack the pots, silverware etc to try to travel home with??). Not catered for the vacation traveler.
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet your expectations. Our hotels are designed primarily for long-term stays, and some kitchen items are available upon request at the front desk. We understand this may not suit all travelers and appreciate your perspective. Your comments help us identify areas for improvement, and we regret that we fell short during your stay. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
Unhappy Traveler My stay was not what I expected. I was disappointed with the cleanliness of the hotel and the cleanliness of my room. As a single female traveler I did not feel safe. The bed and pillows were not comfortable. The refrigerator had baby roaches, the water was not hot for my shower. For the price that was charged I expected more. Needless to say I will not stay at this hotel again
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,096 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.