Extended Stay America - Charleston - Airport

Business response:

Dear Larry, Thank you for your feedback. We’re delighted to hear that you had a pleasant stay and that you would choose to stay with us again. Your satisfaction is our top priority, and we’re glad we could provide a positive experience. We look forward to welcoming you back in the future and ensuring another great stay.Sincerely,Hotel Management 

Business response:

Dear LAYLA, Thank you for your feedback! We’re glad to hear that your stay met your needs for the night. We appreciate you choosing us and hope to provide an even better experience on your next visit. We look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Stanley, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management 

Business response:

Dear Jan, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to know you enjoyed your stay. However, we are sorry for your disappointment caused by the cleanliness issues in the elevator. Your remarks are vital and will be shared with the team concerned so that corrective measures can be taken. We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it. Sincere... read more