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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel staff apologized in advance that there was no dishware/silverware in the room. The shower curtain was barely long enough to keep the bathroom floor from getting wet. There were two bath towels and two washcloths but no hand towels. The TV control did not work, so the staff provided another. The TV worked for one stint and would not turn back on thereafter; I did not bother the staff to fix it. The bed was comfortable.
Business response:
Dear Joseph, We apologize for the inconvenience regarding the missing dishware, short shower curtain, limited towel availability, and issues with the TV. While we’re glad our team responded promptly with a replacement remote, we regret the TV continued to malfunction. Your comfort is important, so we’re pleased to hear the bed met your expectations. We will work with our housekeeping and maintenance teams to address the concerns you've raised and improve future guest experiences. Your insights help us grow. We appreciate you... read more
Clean rooms and friendly staff
It was adequate for our quick weekend stay. It was nice to have shopping and restaurants nearby, but the room/building itself was very average. Lots of people loitering around outside at all hours.
Business response:
Dear Eric, Thank you for taking the time to share your experience. We’re pleased to hear that you found our location convenient, with easy access to shops and dining options. We understand that the condition of the room and the overall atmosphere didn’t fully meet your expectations. Your comments regarding the outside environment have been noted and will be shared with our team as we strive to improve our guests’ experiences. We hope you will accept our apologies and give us another chance to provide you with a better experi... read more
A step away from a hostel Not like ANY Extended Stay I've stayed at. Will never do the "America" ones again. If there's a kitchen, I'd want to maybe cook and not have to buy pots etc to do it while traveling (then do what...pack the pots, silverware etc to try to travel home with??). Not catered for the vacation traveler.
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet your expectations. Our hotels are designed primarily for long-term stays, and some kitchen items are available upon request at the front desk. We understand this may not suit all travelers and appreciate your perspective. Your comments help us identify areas for improvement, and we regret that we fell short during your stay. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
Near a god driving range
Business response:
Dear Guest, Thank you for your recent review. It is great to hear how much you enjoyed your stay with us. Our guests often comment about our convenient location to the nearby driving range, and we're so pleased this was perfect for your visit as well! We look forward to having you as our guest again whenever your travels bring you back to the city. Travel Safe! Sincerely,Hotel Management
Sheree S. Overall, our stay was ok. In my room with King size bed it had areas for improvement. In the other room with two double beds it had a plumbing issue and there was no fitted sheet for sleeper sofa. The facility advertised complimentary breakfast, there wasn’t. Laundry service available but didn’t work properly. So I give one room a 7 and a 6 for the other. The staff…Ms.Asia was.very personable and extremely nice. It was decent. It had a lot of men, especially, but people who lived there. But most were friendly.
Business response:
Dear Sheree, Thank you for choosing us for your visit to the city. We appreciate you mentioning the aspects you liked, especially the hospitality our team delivered, and the things you would change. The concerns you outlined about the bedding and bathroom are noted and will be reviewed appropriately. Also, regarding breakfast, please know that our Select Suites brand emphasizes value-driven extended stays with fully equipped kitchens that give guests the freedom to maintain their own dining routines, as many guests appreciat... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,029 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.