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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to wait to check-in and check-out. There were no readily available employees. The lady that checked me in was nice, but gave me a handicapped room without giving me notice. It was just me, so I don't know why I was given that option. The room had an odor like you could tell the property was old. I had to purchase spray for the smell. There was no shower curtain. I was going to ask about that, but I just left it alone. I don't know if that is standard for a handicapped room. With that being said, when I would shower, th... read more
Business response:
Dear Salathiel, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
The place to stay! It was nice and clean this is where I always stay at when we come to a concert! Price is good!Good customer service!
Fine for a one night stay.
Business response:
Dear Guest, Thank you for staying with us. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We will continue striving to improve our services and accommodations, and we hope to have another opportunity to welcome you back soon.Sincerely, Hotel Management
Clean
Business response:
Dear Brayan, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Sincerely,Hotel Management
Some of the bedding, mattresses on pullout couch especially could use replacing. Was clean and staff was super helpful.
The carpets did not look clean and dead bugs was on the floor. The beds were not comfortable and hard. The water in the shower came out slowly.
Business response:
Dear Lakisha, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. On behalf of everyone here at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management
It's not about fashion the place but I'm just used to a level of cleanest and this place definitely didn't fit the description no trash can and it just had a old meal smell to it carpet with dirt as well
Business response:
Dear maria, Thank you for choosing our hotel. Please accept our apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. We hope you will visit us again for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,130 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.