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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall good The dishwasher was leaking and I felt the place could’ve been cleaned better but overall it was okay staff was nice they did give me the wrong room I booked a double bed and got just one bed
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Hfc
We understand that this is an extended stay hotel. If I make reservations for only the weekend (June 18th through June 21st), we should have been afforded the right for room service. No clean towels, bed not made the next day. Was told this was done every two weeks.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a nice time with us, but we regret your disappointment with our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. On behalf of everyone here, we look forwa... read more
Run down The pictures on the web site are misleading. Photos are old. Place looked like it had a pool but it does not. The room was outdated and smelled of mildew because the bathroom has no air vent. The shower had clogged but maintenance came and fixed it right away. The shower curtain was so short that water was easily coming out.
Business response:
Hannah, thank you for choosing Extended Stay America and sharing your experience. We are glad to see from your rating that you had a pleasant stay overall. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to enhance and maximize our guest services. We hope to have the pleasure of welcoming you back on a future visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3 star rating with 2,051 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.