Extended Stay America - Charleston - Airport

Business response:

Dear Emma, Please accept our apologies for the unattentive behavior shown by our team member. Allow us to check with the concerned team and work on the issues so this never repeats. Apart from this, we hope you have a comfortable stay. Please consider us again; we hope to provide you with a much more enjoyable experience on your next visit.Sincerely, Hotel Management 

Business response:

Dear Jorge, Thank you so much for your outstanding review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed the cleanliness here at our property. We have noted your feedback about the kitchen and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely, Hotel Managemen... read more