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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Without automatic doors for lobby there was no hand sanitizer upon entry.
Business response:
Thank you for taking the time to share your review. Our utmost priority is to provide a comfortable, clean, and safe environment for our guests, particularly during these current circumstances. Therefore, we take your comments seriously and appreciate the feedback. You have our assurance that we will address this appropriately. We hope to see you again in the future for a much better experience. Sincerely, Hotel Management
Very nice stay Greeted very cheerfully at front desk. Location very convenient to airport. Very pleasant patio under trees. Very nice stay!
Business response:
Thank you very much for selecting Extended Stay America during your stay in our city. It is wonderful to read that you not only enjoyed our superb service and location. We will share your feedback with the entire team, as they always enjoy hearing nice comments from our guests. We look forward to seeing you again. Sincerely, Hotel Management
There was A lot of pot smoking people around the premises and in the parking lot. I am a younger person and it still was completely offputting and made me feel insecure as a female going up the elevator alone. I had one gentleman follow me up. I don’t think I will ever stay there again that part was very scary for me. However the rest of the staff and everyone at the hotel were amazing and very nice and accommodating.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know overall you had a pleasant stay and that you liked our courteous service. However, we are sorry for the instance you mentioned and regret the inconvenience caused. The safety and security of our guests is our topmost priority; please know we are always available to address any concern you may have. Thank you for choosing us, and we hope to see you again in the future for a much better experience. Sincerely, Hotel Management
Very nice place however, it was a confusion with my dogs..and the lady in the on staff embarrassed me by commenting about my dogs in front of another guest. Also, I got the room and a staff member at 3:00 today entered in the room without knocking or anything..then stated she forgot I was there???
Business response:
Thank you very much for staying with us and for writing a review. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. We hope you and your pet will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
I like how the property was near the Tanger outlets and close to Walmart and Sam's Club.
Business response:
Thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our hotel and accommodations. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you again for choosing Extended Stay America. We hope to have you stay with us again! Sincerely, Hotel Management
The staff was very helpful and considerate but the bathroom light in my room went out and no maintenance was available to repair it.
Business response:
Thank you for being so specific in your evaluation of our hotel. We are glad to learn that you were pleased with the service our associates delivered. However, we apologize for the concerns you had regarding the bathroom and that we were not able to resolve the issue. We will share your comments with our maintenance team and make sure we are well-poised to serve you better the next time you visit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,041 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.