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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ONLY okay The room was just okay. We had one of the studios and there were no dishes or utensils in there to use or cook with and there were no extra blankets, sheets, or pillows for the sleeper sofa. Only a half roll of toilet paper as well and no napkins. Free Continental Breakfast was nonexistent, only coffee which none of us drink! Also, people smoking at both entrances each time we were going in or out, not cool.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
Hotel close to shopping and restaurants In town on business, so this location had easy access to interstate. Only downside, was air conditioner in room was very noisy, banging sound continously, so made it hard to sleep well. Grab and go breakfast was a nice thing to have, but they probably need to check expiration dates on the breakfast bars.
Business response:
Thank you for sharing the review of our hotel. Although you liked our location, we’re sorry for the issues you experienced during your visit and regret the inconvenience caused. I have shared you concerns with my engineering & breakfast teams in an effort to improve our future guest experiences. We hope you will give us another opportunity to serve you with a much better experience on your next stay. Sincerely, General Manager
Business response:
Odom, thank you for giving us a wonderful rating regarding your stay at Extended Stay America - Charleston - Airport. We are glad you enjoyed your experience with us. Thanks for your feedback. We hope to see you again soon. Sincerely, General Manager
everything was wonderful. Ice should be offered to nightly stays. The ice was making by the time we left.
Business response:
Lyndia, thank you for making Extended Stay America - Charleston - Airport a part of your travel plans. We are glad to know your stay with us was comfortable and that you were satisfied with our service and facilities. We appreciate your observation and hope you will make plans to visit us again soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Only here for a night, great hotel, if I ever find myself in Charlestown South Carolina again I'll stay here
Business response:
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Charleston - Airport. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed with our service, suites and amenities. We look forward to your next visit. Sincerely, General Manager
Love it This place is great. Highly recommend staying here. The staff goes above & beyond, the suites are wonderful. The "breakfast" is only grab n go but you do have a full kitchen in your room
Business response:
Margaret, thank you for your feedback of your stay at Extended Stay America - Charleston – Airport. It’s our pleasure knowing you loved most of the aspects of your trip, particularly our excellent service and fully equipped kitchen. We appreciate you recommending us and hope to see you again soon. Sincerely, General Manager
Business response:
Quade, thank you for choosing to stay with us and taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next stay at Extended Stay America - Charleston – Airport. Sincerely, General Manager
Business response:
Judy, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Charleston – Airport. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,029 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.