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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Though staff said it was freshly cleaned, the room was not clean. There was a weird substance on the floor that got tracked all over the room whenever we walked. Multiple roaches in the room. Ms. Asia at the front desk during the daytime was very helpful. But the other front desk staff were not. We got caught in traffic and called to request a late check in. We were told someone would be there to let us check in. But when we arrived, the front desk was closed and locked -- leaving me stranded with four children and nowhere t... read more
Business response:
Dear Molly, We sincerely apologize for the challenges you faced during your stay, including the cleanliness of your room and the inconvenience at check-in. Your experience is not reflective of the service we strive to provide. We are grateful for your recognition of Ms. Asia’s helpfulness and will address the concerns you mentioned with our team to ensure improvements. We understand how difficult this must have been, especially with children, and we deeply regret the frustration it caused. Your feedback is invaluable as we w... read more
Ive seen some pretty rough hotel rooms in my career industry, but this has topped the list. I have stayed in an Extended stay before and had a quite pleasant experience, so I chose to again. Day shift staff were rude and unprofessional. The room was unkept, with dead roaches in the bathtub and smelled of marijuana. Upon arrival it took almost an hour and 1/2 to even get to the room because we had to wait for the manager to arrive because the night shift employee was asleep in a room. Do NOT recommend.
Business response:
Dear Connor,We sincerely apologize that this visit fell far below your expectations and did not align with the quality experience you previously had. A smooth check-in process, professional service, and clean, fresh accommodations are what every guest should expect, and we’re sorry that these standards were not met. Please know that we are addressing these issues internally to prevent such incidents from affecting future stays. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent ... read more
Don’t suggest that you visit this place
Business response:
Dear Nerrisa,We are sorry for not meeting your expectations. We strive to ensure that every guest thoroughly enjoys their time with us, so we regret any inconvenience you may have experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. We are committed to enhancing our services and ensuring that our guests have a more positive experience moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.... read more
My door was kicked in and looked like they tried putting lock bock on but the lock was unlockable, I was supposed to be checked in for two days but I checked out an hour after my check in… still haven’t had anyone respond to any of my messages even Expedia.
Business response:
Dear Joshua,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Front desk was rude and said they couldn’t find my reservation - my room was ready but they made me come back after 3 anyway - the rooms around me were loud until all hours of the night
Business response:
Dear Sean, Thank you for sharing your experience. We understand how frustrating it can be when check-in does not go as smoothly as expected, and we appreciate your feedback regarding the noise levels during your stay. Your comments will be shared with the team to ensure we enhance our service and create a more comfortable environment for all guests. We hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.