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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was horrible. My self and a family member reached hotel a little after check on. So I go to the representative at the front desk give her my name and info fine. She swipes my card gives me the keys. We go upstairs and it’s a 1 bed ? I go to the girl and say my reservation was for two beds and 1 pull out Cousy . She goes oh yeah we changed your reservation at 2 pm.?? I said and why would you do the.. she goes well we figured you didn’t need that much space and maybe you were coming with a kid so the child could eithe... read more
Business response:
Sharon, thank you for sharing your detailed feedback. We apologize for being unable to provide you with the suite of your choice and the way one of our front office associates assisted you at check-in. We assure you we will review your concerns with our team. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
No sleep The bedding was awful. The mattress on the bed was completely shot and no sleeping position was comfortable. The pull out sofa bed was worse- a thin cover over wire springs.
Business response:
Thank you for sharing your experience.We are disappointed you were not happy with the bed and the pull-out sofa bed whichimpacted yougetting a restful night's sleep. We value our guests and their recommendations and we will share your comments with our leadership team. We hope to serve you again in the future. Sincerely, Hotel Management
I wouldn’t stay here again.
Business response:
Thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to serve you. Sincerely, Hotel Management
For starters I spent 30 minutes waiting in the lobby because there was no one to check people in. The room had cockroaches
Business response:
Thank you for choosing our hotel for your stay. We regret learning that our front desk staff member was not available during check-in. Please accept our sincere apologies for the inconvenience caused. We will look into what transpired, so this lapse in service is not repeated. Also, we are sorry for the issues in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We value your business and truly hope you will give us another chance to prove that ... read more
Business response:
Shayne, thank you for selecting our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Nice check-in person but very dirty The person who checked us in Patients was super friendly and was awesome but that is about all that was good. There was no grab and go breakfast. That is the reason we chose to stay here over another hotel so we would have coffee and a small something on the way to the airport. They did not even have coffee. If they are not going to do the grab and go breakfast they should say so on the booking. They used covid as the reason they were not doing it. I am not sure how getting a cup of coffee... read more
Business response:
Shane, thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope to welcome you back so that we can provide you with a much... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.