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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property should be torn down and replaced with a new hotel. The price was 4 times greater than the quality of the room.
Business response:
Thank you for choosing to stay with us. We apologize for the poor condition of our hotel and that you feel we did not merit the rate you paid. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Strangers in our room... First off, when entering “our” room, we found sheets on the ground, Pepsi bottles and lights on. We quickly exited as it looked like someone was still in there. Then we were given another room that didn’t have two queens but yet had a pull out sofa. The pull-out was a twin size. Everything was dirty and sticky. We left and found another hotel down the road.
Business response:
Justin, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay.... read more
Had trouble locking the room door the breakfast advertised was coffee and granola bars shower curtain rod hanging by two screws ready to fall off and the window guard was removed from third-floor window maintenance needs to improve room 329
Business response:
Thank you for being our guest. We are sorry for the maintenance issue you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. We have alerted our team about the problems you mentioned, and they are checking and fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room was dirty I didn’t get any notice of breakfast and when I asked for somewhat of a refund the staff member gave me attitude
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here and the poor service you received from our associates. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain y... read more
Room 337 has stained carpet, roaches in the bathroom, holes in the coverlet, flies everywhere and the refrigerator has not been cleaned... I asked for a 1st floor room due to my disability and was given a 3rd floor room... Had to use a laundry cart to move our luggage... I will never book with this hotel ever again...
Business response:
Molly, it is disappointing to see your rating as it indicated we failed in providing you a perfect stay. We apologize for the inconvenience you had in your room and that our associates did not provide you with their best service. Your feedback has been shared with every department involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hote... read more
Flights were delayed so we stayed at hotel near airport, had a terrible experience, rooms were noisy, no blankets, many things missing from room, hairdryer missing
Business response:
Thank you for your review. We are sorry for the disappointment with the in-room amenities. Please know, these items are kept and available at the front desk upon request. We value your feedback and hope to have another chance to serve you better. Sincerely, Hotel Management
Worst hotel ever staff didn't care. The surrounding areas were alright very busy and difficult to move around but aome noce attractions. Hotel, room was dirty stove top was broke was blood on inside shower curtain found cockroaches in bathroom when attempted to lock door discovered bolt lock was broke and the security latch was broke looked as tho room door had been kicked-in. When confronted front desk about complaints girl didnt know how to handle had to call for help 2nd girl took all info didnt seem worried of what all w... read more
Business response:
Dear Kevin, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
arrived there no rooms available thanks was contacted by phone day ahead of full rooms sent to other hotel which u recommended no reservations for family
Business response:
Thank you for being our guest. We are sorry for the reservation issue you faced and regret the inconvenience this caused. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.