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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilets backed up. Finally moved to another room. Bugs in the room. Never could get the front desk to answer. Had to walk down and look around. Never again Extended Stay.
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered in your room and that our staff was not as responsive as they should have been. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to fix all the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Dirty rooms, Absent staff, Racist Employee When I arrived, I was informed that I needed to wait while the staff inspected the room. I don’t have a problem waiting for a clean room. The only problem was that the room wasn’t clean. The toilet was soiled by the previous occupant and was when we got to the room. The room required considerable dusting. Dead bug in light fixture. Pull out sofa bed was disgusting. Trash left from previous occupant. I asked staff to clean the toilet and got an attitude. Staff are rarely present at f... read more
Business response:
Dear Kenneth, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Awful customer service. There as no staff at front desk available, so guest are left to figure out things on their own. Plus I'm being overcharged after confirming what my total amount was.
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize that this was not your experience. Your concerns have been shared with our team, and we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you for choosing us for your stay. As we work with best available rates, published rates may vary daily based on average room demand. If you are in doubt and would like to review your charges further, please reach us out at... read more
Did not get room that was booked , had 3 people with one queen bed . Had pull out bed that was dirty gross. The room smelled and was dirty. Shower had a crack in floor which almost cut foot on ,
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
i am talking about managment of hotels about chainging date on itenarary.they have all these fast computers and cant change a date, its not like sending it in the mail that might take 3 or 4 days it caused me a lot of time and plus all the times staying on hold on the phone and having to call them back...will not stay at extended stay america again.i will post to facebook to.what happend to custermer first ? this has nothing to do with expedia they were great.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your feedback. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
We are very very disappointed in this hotel. The towels, pillows and carpet were dirty. There wasn’t any soap and the curtains were falling off due to the lack of hooks. When we went to check out there was no one there and we called and they said someone would be there a7. When 7 came no one was there and we had to catch a flight. Absolutely awful experience.
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for not ful-filling our promise of providing you a clean stay and for the inconvenience you had with your check-out. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.