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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were not pleased with the quality/cleanliness at all. The four main things were 1.) our sheets had hair in them from the previous guest 2.) the shower was either
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
No guest services such as housekeeping. You had to go to front desk and get your linens, towles, wash cloths, sheets etc: Breakfast consisted of Coffee and muffins. And the roaches, OMG! Everytime I turned on the bathroom light the roaches would scatter. I will not be staying here again.
Business response:
Thank you for being our guest. We are sorry you did not like our hotel policies and our breakfast offerings. Also, we apologies for the cleanliness issue. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I like that the staff was friendly and I did not like that walking into the building there is a smell, I was greeted by roaches and my niece got a rash from there sheets.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the odor you experienced while you were here and for the inconvenience you had due to the roaches in your room. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We have also asked our pest control provider to treat our property to prevent the unwanted visitor from making an appearance. We hope you will ... read more
Not a great stay... Upon checking in we were told that they gave our room to someone who did not book through hotels.com. We were offered a smaller room with a pull out couch for our daughter which we accepted. They said that we would come down and pick up our own linen. We had to come down and get linen for the couch which was given to us in a ball out of the dryer. They said come back for pillows as they would have to track them down. They then gave us mismatched dishes and cooking supplies for our kitchen in our suite inc... read more
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome y... read more
The rooms were extremely bare bones. No lotion, conditioner, nothing extra in the bathrooms—just a tiny bottle of shampoo and a tiny bath soap. No kleenex or other amenities that normal hotels have. Just muffins or oatmeal and coffee in the morning. Our room had roaches, which wasn’t good since we were on the top floor, not near the outside grounds.
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The furniture looks like it needs some upgrading. Also, there were roaches in my room that decided to make an appearance a few days after my arrival. I left this hotel to go to another.
Business response:
Jamie, thank you for being our guest. We are sorry your stay was not your expectations, and for the insects you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hote... read more
Business response:
Raunak, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very old and smelly. There was hair under the mattress pad.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.