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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible and filthy It was horrible, we walked into our room and the floors were stained all over, as we were unpacking we see two roaches one on the wall the other on the kitchen sink. Icing on the cake was my 9 year olds were playing in the I guess it’s their form of closet and they picked up something and asked me what it was when I looked at their hands it was a used condom which means room was never cleaned. Remote control were filthy. Bathroom had pubic hair inside the bathtub. Horrible I have never given a bad review ... read more
Business response:
Jolie, thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Untrained front dedk.bugs crawling on the floor. Floors in room filth
Business response:
Thank you for feedback of your recent stay. We are very disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are also sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. Please know this is not usual for us, and we do hope you give us another chance in the... read more
Being overwhelmed with the smell of pot was pretty disturbing. But no use in going to complain when it was pretty obvious that front dest girl was one of them smoking it. All I can say is HIGHER THAN A KITE! Rooms smelled awful and not the cleanest.
Business response:
Thank you for being our guest and for the valued feedback. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. We also apologize for the cleanliness issues in your suite and will share your feedback with our housekeeping team so that they are more diligent going forward. Again, we are very sorry for the problems you encountered. We do hope you will stay with ... read more
Address received from Expedia was not correct, there are 2 extended stays within the same block. While checking in we were issued a tote of dishes and a dirty coffee pot ( previous grounds still in it). Hotel appeared nice and updated, the room was the same except kitchenette, it was dirty. Handles on frig had not been cleaned in a while. Drain in kitchen sink leaked and ran across flooring so I used a kitchen towel to wipe it up, the floor had not been wash as well.we reported the drain leaking, took more than 24 hrs to rep... read more
Business response:
Connie, thank you very much for your feedback. We regret the problems you faced while finding our hotel. We apologize for not living up to our commitment to clean, fresh, and well-maintained accommodations during your stay. We are working with the appropriate team to make sure all procedures are being followed, so this does not happen again. We are also sorry our breakfast offerings were not to your likings and will share your feedback with the team. We do hope you will stay with us another time so we can provide you with a ... read more
It was infested with roaches, the tv cable did not work. It was pulled out of the wall. The continental breakfast was muffins I was told. Directly outside the entrance there was people smoking pot. We checked out and they said we would not be charged
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Avoid. They overbooked the type of room we reserved and packed our family of 5 into a room with a single full bed and a twin size pull out. No way to call the front desk, but don’t worry - if you go down and talk to them, they’ll forgot what you asked anyway. The walls were sticky and stained. We left early.
Business response:
Ashley, thank you for the feedback. We are sorry for the reservation issue you encountered upon arrival and regret the front desk & housekeeping service issue you received. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.