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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here! When I made our reservation to stay there (about a month earlier), I was certain that the hotel’s website said they had a shuttle which would take you to the airport which is about 2 miles away. When we checked in and I inquired about the shuttle, we were told there was none and the clerk said the website was wrong, no apologies were given. I asked about the breakfast, and was also told there was none, no apologies given then either. Once in the room, the carpet was stained and didn’t look very clean. There ... read more
Business response:
Karen, thank you for being our guest. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, we will verify the information on our website is current and accurate, so our guests are aware of our amenities and offerings. Please revisit us so we can restore... read more
Rooms have mini kitchens with no cups, utensils, or coffee maker. Placard on counter says “ask for any of our amenities and we will bring them right to you”. Still waiting on coffee maker!! Reminded staff about it and was not surprised of the negative attitude. Will not stay here again!!
Business response:
Mark, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. Sincerely, Hotel Management
Save yourself some grief. I would not choose this hotel in the future, no matter how good the price looks. The only good part of this stay was the location and fortunately the bed was comfortable and the girl that checked us in was pleasant. However, I asked that kitchenware be taken to the room, never happened. Asked for an iron board..had to go down the next day and insist on getting one. But worst of all there was a bug issue. We were promised multiple times to be moved to another room. Never happened. Told we would get a... read more
Business response:
Christi, thank you for sharing your review and the details surrounding your stay. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. We hope you will consider giving us another chance in the future so we can provide... read more
room in need of repair and cleaning The staff were very friendly but the property was not in a good state of repair. My room had not been cleaned well prior to my arrival. There were still hairs on the floor and in the bathroom drawers. The baseboards along one wall were coming off, one of the curtain tracks was broken, and the toilet was running every 30-45 minutes and needs some repair. 2 of the 3 days we did not have hot water, barely luke warm.
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
I would have had a fine review outside of the fact that after staying for one night, I woke up with a number of very itchy bumps on my body and face, which has been swollen since leaving. I can only assume this was either from bed bugs, spiders, or something else resulting from a lack of cleanliness.
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is of utmost importance, so it has been discussed with our housekeeping department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
Kimberly, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The customer service was the best thing.... my room had roaches in the bathroom and kitchen area!!!!!!!! So disgusting
Business response:
Thank you for being our guest. We are sorry for the insects you had in your suite and that ruined your stay. Please know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Latoya, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.