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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad back The mattress need to be replace,it hurt our backs..need flesh blankets on bed. everything else was fine.
Business response:
Gary, thank you for being our guest at Extended Stay America. We are glad your overall stay was great. However, we are sorry that you found the mattress uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another suite at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Management
Clean but the door to our room needed the battery for the entrance replaced. We returned after eating and were locked out of our room for an hour while the lady running the front desk tried to get it fixed. After a very long day , I at least expected an apology or something but all she said was I'm sorry.
Business response:
Thank you for taking the time to post your review. It is our mission to provide our guests with the best service possible, so we regret your disappointment. We clearly missed the mark during your stay, and we apologize for that. Your concerns have been shared with the staff members so that they can be more diligent going forward. We hope you will consider us again the next time your travels bring you back. Sincerely, Hotel Management
The location was excellent. Short distance to historic area, and Mt. Pleasant seemed very clean and safe. However, the property is dated, the room was musty, the bathroom was like a sauna, the fan didn’t work well, and there was no bathroom in the lobby to use when we arrived early. Great price.
Business response:
Thank you for staying with us. We are glad you loved our convenient location close to the historic area to be of great value. However, we are sorry for the disappointment you had with the room and the bathroom. Be assured your concerns will be shared with the appropriate individuals to ensure these issues are fixed immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management
80’s called and wants their style back! Update! The refrigerator made noise all light.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, we have alerted our maintenance team about the noisy refrigerator, and they are fixing it immediately. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 4.2 star rating with 1,432 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.