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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Low rate Rooms are not very clean. No cold water in shower.
Business response:
Elizabeth, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Nice place. Clean. But very outdated decor
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your stay with us was good and that you enjoyed your clean room. We value your feedback and hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Really Nice i have stayed in really expensive hotel and they were not clean. i was impressed with this hotel, no hair in the sheets or bathroom. Really clean .
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and feedback like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Pet friendly hotel! Traveling with my dog, the hotel is dog friendly, room is clean.
Business response:
Julie, thank you for your stay at Extended Stay America and for bringing along your furry friend! We are glad you and your pet enjoyed your stay and that you were impressed with your room. We hope to welcome you and your pet back soon. Sincerely, Hotel Management
The hotel is pet friendly. It was very easy and the staff was welcoming.
Business response:
Thank you for choosing Extended Stay America on your trip to our city. It feels great to know you liked our pet-friendly policy and were impressed with the service provided by our courteous staff. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
Great location Staff was great! Room was nice and clean. Just wish there had been a better breakfast.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and courteous service as well as your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Clean hotel , but no sleeper sofa . Expedia website showed the hotel room had a sleeper sofa and I also called Expedia customer rep. and they also said there was one in the room but there was not one and I had to rent a roll away bed which cost another $30 and the hotel said no rooms had sleeper sofa.
Business response:
Thank you for choosing Extended Stay America. We apologize for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Hotel was fine. Check in lady was rude and nasty
Business response:
Nicholas, thanks for being a guest at our hotel. Although you had an overall comfortable stay with us, we apologize for the rude behavior of one of our staff members. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. It was a pleasure serving you, and we hope to welcome you back again soon. Sincerely, Hotel Management
Review the policy of this hotel from their website rather than Expedia: Breakfast: ONLY Coffee & Granola bars/ Muffins NO DAILY room service if staying less than a week .. you need to return your old towels to get new ones from the front office. The room is old and smells but all the amenities were functioning. If you are Ok with all of that then you will have a convenient stay.
Business response:
Thank you for being our guest. We are sorry for not living up to your expectations and regret the inconvenience it caused. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,250 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.