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Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They tried to charge me more than what I booked for, but they did finally correct it, so I was pleased. The place was smaller than I expected and their was no separations between beds which I would've liked more for privacy. The kitchen has no utencils or cookwares, so I had to ask for them. The people were nice but not too friendly.
Business response:
Thank you for the nice rating. We are sorry you were unhappy with our kitchenware policy and regret the problems you encountered. We have shared your feedback with the appropriate team as it gives us scope for further improvements. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Front desk staff were friendly, fast and efficient.
Business response:
It is delightful to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Weekend getaway Toilet needs some maintanance
Business response:
Thank you for being our guest. We are glad to know you had a nice stay with us at Extended Stay America. We appreciate all of your feedback and will use it for future improvements. Thank you once more for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
Weekend family trip The front staff was very friendly and helpful. The room was clean. My family an De i were pleasantly surprised at how well it went. My only wish was that we could have had a late check out of 1pm.
Business response:
Vanessa, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is so lovely to read you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. It is great to know you and your family had an exceptional time with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Disappointed to say the least. This was a weekend getaway with my kids to the beach. When I checked in, the receptionist was very kind and helpful, but unfortunately she had some significant reddish orange stains on her uniform right below her collar. It was very visually distracting and unexpected considering her job role greeting guests that walk in. When I walked around to the elevator, the carpeting smelled like mold, was dirty and old. It made the whole hallway smell really funky. The room itself was nothing out of the ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,931 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.