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Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting It was terrible. It's supposed to have kitchen with utensils. None when asked the front desk they said they don't supply them. Stove was rusty and didn't work. Room smelled so bad we had to leave. The carpet looked like they took from the garbage. And had to fight for a refund. The place needs to be condemned.
Business response:
Dear Deborah, Thank you for sharing your remarks about our hotel. Our aim is to provide the best possible service and accommodation to all guests entering our door. However, we are sorry for the issues that did not meet your taste. We will share your comments with the respective team for further improvement. Considering this a rare incident, we look forward to welcoming you again on your trip to improve your hotel experience.Sincerely,Hotel Management
Needs cosmetic lift and furniture and bedding upgrades. Elevator not operable. Late night arrival-sprayed lemon mist for room odor. Paid $136 through Expedia. Won’t buy insurance again as recommended for facility not meeting as advertised.
Business response:
We are extremely sorry for your inconvenience. We just took over this property and we are in process of renovating the whole property. Hope to see you in future with better service and rooms.
Business response:
We are extremely sorry for the inconvenience. We just took over the property and we are in process of renovating the whole property. We hope to see you in future.
Room not clean. Hallways worn and smelled of marijuana. People smoking pot in hallway. Back door constantly kept ajar and unlocked. Elevator out of order. Overall felt so unsafe and in dis-repair that I left without checking in. Manager would not issue refund.
Business response:
We are extremely sorry for the inconvenience. We just took over the property and we are in process of renovating the property. Within six to eight months our property will be renovated. Once again we are extremely sorry for the inconvenience.
Do not recommend I was told that I wouldn’t normally be allowed to rent since I live in Charleston, even though most people that stay there lives in Charleston as well. Not clean at all, smells of cigarette smoke all over hotel and in the room. Oh and my security deposit will be refunded if the room is clean and the sheets aren’t soiled. Would not recommend this to anyone
Business response:
We are extremely sorry for your inconvenience. We are in process of renovating the whole property.
Dirty The front desk was friendly but the halls and rooms were dirty. There were dark stains on the carpet and the walls were filthy.
Business response:
Dear Teresa, Thank you for your review. Although you had a pleasant time, we apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room and ensure they are checked thoroughly before delivering. Your remarks are shared with the concerned individuals for improvement. Considering our friendly staff, pleas... read more
The elevator was broken and we were on the second floor and my girlfriend is disabled. The shower curtain was moldy. The bathroom sink was broken.
Business response:
Dear Edward, Thank you for choosing us and sharing your reviews about our hotel. We apologize for any inconvenience caused during your time with us. Our technical team is already working on fixing the elevator. Further, we regret the concerns you encountered in the bathroom. Please allow us to work with our housekeeping team to review the area and ensure that we take action. Please be our guest next time you are around the area, and we hope to make your stay memorable.Sincerely,Hotel Management
DO NOT STAY IN THIS HOTEL! I don't know where to begin other than to simply state DO NOT STAY IN THIS HOTEL! I spend a lot of time traveling and this was without a doubt the worst hotel experience of my life. I walked into my room, looked around and walked right back out again. The furniture was broken, the lock on the door was busted off, the bed and the bathroom were filthy. Piles of trash littered the hallway, The stairwell door was propped open and people were coming in and out for what I can only assume was drug dealing... read more
Business response:
Dear Jason, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. We never prom... read more
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.