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Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sucks. No elevator working. I was on the top floor. No Kitchen utensils, even tho there is a stove and fridge. Dirty. Dirty. Dirty. Bugs...roaches. Service up front for check in took a half hour, and I was the only customer. Except he kept answering phone calls and talking to them for mins on end. It was awful. Never again.
Business response:
Dear Justin, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasi... read more
Unsanitary
Business response:
Dear Justin, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Just plane dirt and nasty
Business response:
Dear James, Thank you for being our guest. We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Nothing was good. Dirty. We checked in and walked to our room through horrible smoking . We were on the 3rd floor and no elevator service. We had our 85 year Aunt with us. We checked out immediately. We expect to be refunded for both rooms and hope the desk cleak did not capture our financial information for personal use.
Business response:
Mr. Kenneth I am extremely sorry for the experience you had, the new management just took over the property and we are in process of renovating the whole property. We have refunded the whole amount for both the rooms. Hope to see you again in future.
No good, all is dirty and smells bad
Business response:
Dear Rafael, Thank you for sharing your feedback. We regret to hear about your experience. Cleanliness is a priority, and we apologize if this did not meet your expectations. Your insights are valuable, and we take them seriously. We will address these concerns internally to ensure improvements. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.