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Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was dirty and stunk like urine. Lamp shade missing, hole in ceiling with a wash rag stuffed in it. I bugs under the sink.
Business response:
Dear Christopher, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
El aire aacondicionado funcionaba mal y hacia ruido, La heladera funcionaba may y hacia ruido. la habitacion estaba sucia. El desayuno carecia de todo. Si quieren escribir una reseña bonita haganla ustedes. Es un horror ese lugar.
Business response:
Dear Alejandro, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, we regret it was not in your case. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
Absolutely DISGUSTING!! as we walked in, you could smell mildew based on the condition of the carpet, the man checking us in, was trying to check us in and watch videos on his phone at the same time. Walking through the hallway to get to our room, mind you the elevator was broken, so we had to take the stairs, the carpet was still dirty, and you could tell that the hotel was more than a hotel . It was almost like a housing complex because we saw people moving in bags getting groceries and children running around the hallways... read more
Business response:
Dear Cameron, Thank you for choosing us and for sharing your comments. It is very understandable how these service and cleanliness issues detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service a... read more
Sheets were dirty, carpet smell and had dark marks all over. Water wasn’t hot
Business response:
Dear Roger, We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we failed to meet your expectations. Please know that your feedback will be addressed with our housekeeping and maintenance teams to ensure such issues are promptly rectified. We appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in our accommodations during a future vi... read more
As soon as you walk in the hotel it smelled You had people fighting alright? Alright, smoke smoke and people with dogs even though it said no, I'm smoking. The TV work on and off which it took staff about 4 hours to finally get the T. V. To work here. We pulled out pull out bed and oh, my did not use the pull out bed. Let's just say that the mattress was a Corum saying. The floors were dirty.It needs to be updated a lot and Only one. Outlet work in the floor was nasty. Where the bottom of the socks not being mopped. Or clean... read more
Business response:
Dear LTwanya, Thank you for sharing your experience with us. We sincerely apologize for not meeting your expectations with the TV, cleanliness issues, and inconsiderate guests that made your stay unpleasant. This does not reflect our usual service standard that our guests enjoy. We will share your comments with the appropriate individual to ensure immediate improvements. We understand your frustrations and appreciate your insights. Please accept our apologies, and we hope to serve you better in the future.Sincerely,Hotel Man... read more
Shut it down for renovation. The room was very dirty. The refrigerator, microwave and water cistern are old and dirty. The elevator is out of service. The grab-and-go breakfast is useless. The hot water for the dispenser for breakfast does not keep the water hot. There are no cooking utensils. It was a waste of money. The hotel is just collecting free money with zero hospitality. The hotel should be shut down for renovation and complete maintenance or turned into a rental apartment.
Business response:
Dear Guest, Thank you for your detailed feedback. We sincerely apologize for not meeting your expectations with the complimentary grab-and-go breakfast and amenities and regret any inconvenience caused by the cleanliness issues you encountered during your stay. Your feedback is concerning, and we're committed to addressing these issues with the relevant teams for improvement. Rest assured, we take your comments seriously and will work diligently to improve our hospitality standards. Thank you for bringing these matters to ou... read more
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.