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Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing even for a cheap hotel Checking in was fast and had no extra fees or anything. When we got to the room they had roaches and poison for them in all the drawers and cabinets. My 1 year old was with us and would find the tablets and kept trying to play with them. The microwave above the sink was broken but we were not told this, they did have an extra microwave in the room so they knew it wasn't working. We didn't know which one to use and went to use the broken one not realizing it and it was making a loud noise ... read more
Business response:
Dear Guest, Thank you for rating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We also apologize for any inconvenience you experienced due to our breakfast services, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserveSincerely,Hotel Management
Pros: Pet friendly. Close to the joint naval/air force base. Free parking. Cons: The smoke detector was hanging from the wall. The vending machine was like playing roulette for what we'd get to drink. There were no trash cans in the halls on the floor. There were bugs in our room. The carpet hadn't been cleaned in ages. Weird smells throughout the entire hotel. Graffiti in the elevator. No reentry from the side doors. No amenities in the kitchen suite. Do not recommend staying.
Business response:
Dear Katherine, Thank you for sharing your detailed feedback with us. We sincerely apologize for the issues you encountered during your stay. Your concerns are taken seriously, and we will address each point to ensure a more pleasant experience for future guests. Cleanliness and maintenance are top priorities for us, and we regret falling short in these areas. We appreciate your patience and understanding. We hope to have the chance to regain your trust in the future.Sincerely,Hotel Management
The rooms in general were dirty and had a bad smell, the bathroom was dirty and infested with cockroaches, apart from poor service by the staff who did not want to return my money. I will never return there in my life.
Business response:
Dear Abel, Thank you for taking the time to post a review. We apologize for any concerns you may have encountered with your guest room's cleanliness and pest control. We understand this falls short of your expectations and are genuinely sorry. Please rest assured that we are taking corrective measures to address these issues so that your next stay will be perfect. If you'd like to provide further details or discuss your visit in more depth, please don't hesitate to reach out to us directly. We appreciate your patronage and a... read more
the worst place I think we have ever stayed. Staff was worried more about his phone call than making my keycard work. The picture showed a recliner in the room. There wasn't one. Then when we finally settle down to go to sleep-someone opened our door at 1:15 in the morning. If I had not pulled the bar over the door they would have come in our room. When I asked the clerk about it the next morning he was apologetic and said he would find out what happened. I have yet to hear from him. On top of it not being very clean and wel... read more
Business response:
Dear Katherine, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we will improve going forward. Thank you for bringing this to our attention and also for your patience. If we ... read more
Stay Away! Reviews are misleading! There were roaches everywhere. Smelled of smoke. Hallway trash cans were overflowing. Rooms and hallway were dirty. I tried 3 different rooms asked for a refund and was told they couldn't. Ended up sleeping in the truck.
Business response:
Dear Fazil, Thank you for being our guest and providing valuable feedback. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues due to roaches. We have also shared your concerns with housekeeping team to take proper actions and regret for the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management
I was EXTREMELY disappointed in this property. I have a severe insect allergy and when I arrived and checked into my room there were at least 7 roaches crawling over the bathroom sink and kitchen counters. There was also trash thrown about in the corners and the AC did not work. I told the front desk and they attempted to move me but the next room had bugs crawling all over as well but the AC did work. I asked for a refund due to my allergy but I was denied.
Business response:
Dear Shamika, Thank you for your feedback. Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the s... read more
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.