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Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here This place is awful. Reeks of marijuana. There is no pool as advertised, there was no breakfast as advertised. Trash bags in the hallway and just a dump with desk workers that had NO personality.
Business response:
Dear Jay,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We would like you to allow us to host anot... read more
Arrived on the property on Friday afternoon around 4 PM I checked in The elevator was broken. He put me on the second floor. The carpet was dirty throughout the building. I got into my room. The shower curtain had mildew on it. My carpet was dirty needs to be deep cleaned throughout the building have a bad smell. the sink in the bathroom. The hot water knob came off did not let the water run right the bed was OK. It was comfortable, but I did not enjoy the smell of the dirtiness of the property inside. The sink in the kitche... read more
Business response:
Dear Jimmy, Thank you for choosing us and sharing your remarks. We regret the overall experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are atten... read more
Do not book here! Really, don’t! This place is utterly filthy. The lobby, the hallways, the stairs, the rooms, and the grounds are all in need of a cleaning. In my room the kitchen was filthy, the carpet was stained and sticky and there were cockroaches in the bathroom. The halls and my room smelled like cigarette smoke. The sheets and towels did appear to be clean. There are sketchy looking people hanging out in the parking lot all the time and I was a little bit worried about leaving valuables in my room or anything in my ... read more
Business response:
The management is extremely sorry. The new management just took over the property and we are in process of renovating the whole property. Hopefully in future you will give us the opportunity to serve you.
First time experience at an Extended Stay with mold on shower curtain, roaches, outdated stove from the 70's, burnt lamp shade, patched walls, no hangers, broken lock as well as door frame and non functional microwave. Best thing was hot water to shower and AC unit worked well. Close location to multitude of stores and eateries.
Business response:
Dear Jalesa, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and were pleased with the water temperature in the shower and for the AC unit, maintaining the comfortable atmosphere in your room. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. However, we regret the condition of the suite offered to you was not to your expectations. Your remarks are n... read more
Noting in the room and elevator is not working etc.
Business response:
Dear Hirokazu, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort is our priority, and it's disheartening to learn that some amenities were not functioning correctly. Please know that we take your feedback seriously and are actively working to address these issues to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
Filthy health hazard Hotel in desperate need of repairs floors filthy not as pictured elevator broken 3 rd floor falling in. Safety hazard and smelly bed’s disgusting as well. Nice looking online but definitely not.
Business response:
Dear Guest, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, plea... read more
Elevator was not working, and the place had an odor to it tobacco
Business response:
Dear Sechita, Our prime motto is to serve our guests with the best customer service. However, we want to extend our apologies for not providing you with a perfect hotel stay. We completely understand your frustration and the inconvenience this caused you. In response to your review, we will discuss and address it with the relevant team to fix them as soon as possible. Once again, we are sorry for the experience and hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay ... read more
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.