Extended Stay America - Charleston - Northwoods Blvd.

Business response:

Daniela, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Bernie, thank you for your candid evaluation. We are glad we were able to meet most of your expectations. However, we are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this m... read more

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our ideal location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Aurora, thank you for your candid review. We regret our beds were not to your comfort and are sorry for the noise disturbance you encountered. We also apologize for the cleanliness issues you encountered, and rest assured; we will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management