Extended Stay America - Charleston - Northwoods Blvd.

Business response:

Thank you so much for your review. It gives us immense pleasure to work hard and give that experience to each and every guest. 

Business response:

Dear Monica, Thank you for taking the time to write a review. We are thankful for your continued support and want your stay to be perfect. We always want to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We value your feedback, as it will help us in future enhancements. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Sergii, Thank you for choosing our location and staying with us. We apologize for failing to meet our commitment to providing clean and fresh accommodations during your stay. We take our guests' feedback seriously and have already shared your comments with our housekeeping team for immediate review and action. We hope to welcome you back for a much-improved stay. Thank you for your understanding, and we wish you a safe journey ahead.Sincerely,Hotel Management 

Business response:

Dear WILLIE, Thank you for posting a review of your recent visit to our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management