This profile has been claimed by the business owner or representative.
Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good customer service not best property but decent
Business response:
Dear Albertisha, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. It is always a pleasure to read reviews complimenting our service and hospitality. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management
The staff was amazing
Mrs Latoya was awesome I called for a early check-In she advise it was full the previous night call back at 12 noon I called back she my room will be ready at 1 pm got there very pleasant and polite just like her voice thank u again Room 122
Business response:
Dear telia, Thank you for choosing Extended Stay America and taking the time to write a review. It is very kind of you to mention one of our associates for allowing you an early check-in and for the welcoming service. Team members like Latoya are perfect examples of the passionate and dedicated spirit of service that we value, and we are delighted that her caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we look forward to many more in the future.Sincerely,Hotel Management
Thank only two nights. Well, our two night stay was interesting. We were able to sleep and rest there. The third floor was loud at times. That being said, we were only there to sleep. We were surprised to find the two emergency exit stair doors propped open. Anybody could have come into the building. What appeaed to be blood was splattered on the wall near the bed. Bathroom was clean fresh. The place had 'interesting' smells. It is what it is!
Business response:
Dear Kent, Please accept our apologies for not meeting your expectation. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management
We stayed in a room on the bottom floor and the people above us had no respect for the fact that we were below them. They were extremely loud, running back and forth and jumping up and down. I went to the front desk and complained. They spoke with the family above and the noise stopped for about 30 minutes. After that it sounded like the were purposely jumping up and down even harder then before. I complained again and was told they were already told to quite down and there was nothing else they could do. I had my 11yr old a... read more
Business response:
Dear Ruth, Thank you for reviewing your stay. We are glad you chose us for your visit and had a pleasant stay. However, please accept our apologies for the noise disturbances from other guests. While we know this cannot change your recent experience with us, our front desk is available at any hour to help make you as comfortable as possible for future visits. But they could not resolve the matter to your satisfaction. We will take steps to ensure these problems are handled better from now onwards. We are grateful for your fe... read more
Get them before their gone overbooked=out of room We came later in the evening on Friday for our 2 night stay and the lady at the front desk said we didn’t have a reservation and blew us off. The next morning we saw a charge for the room. I contacted hotels.com and the manager for the hotel. Come to find out we had a reservation but the hotel was completely booked so they gave our room away. Then charged us for no show and lied hoping we wouldn’t catch the 120 dollar charge. The manager was able to refund the charge but we w... read more
Business response:
Dear Danielle, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the issues with your reservation and the service you experienced. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Don’t do it, bookies. The carpet smelled like cat urine, the toilet didn’t work and overflowed, the continental breakfast was coffee and granola bars, the roaches, the dust, my keys stopped working 10 times a day, the no linen on my damn bed. It was a mess. The front desk staff was super nice though.
Business response:
Dear Melanie, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will take appropriate action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,931 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.