Extended Stay America - Charleston - Northwoods Blvd.

Albertisha 

on Expedia

2 years ago

Good customer service not best property but decent 

telia 

on Expedia

2 years ago

The staff was amazing 

telia 

on Expedia

2 years ago

Mrs Latoya was awesome I called for a early check-In she advise it was full the previous night call back at 12 noon I called back she my room will be ready at 1 pm got there very pleasant and polite just like her voice thank u again Room 122 

Kent 

on Expedia

2 years ago

Thank only two nights. Well, our two night stay was interesting. We were able to sleep and rest there. The third floor was loud at times. That being said, we were only there to sleep. We were surprised to find the two emergency exit stair doors propped open. Anybody could have come into the building. What appeaed to be blood was splattered on the wall near the bed. Bathroom was clean fresh. The place had 'interesting' smells. It is what it is! 

Ruth 

on Expedia

2 years ago

We stayed in a room on the bottom floor and the people above us had no respect for the fact that we were below them. They were extremely loud, running back and forth and jumping up and down. I went to the front desk and complained. They spoke with the family above and the noise stopped for about 30 minutes. After that it sounded like the were purposely jumping up and down even harder then before. I complained again and was told they were already told to quite down and there was nothing else they could do. I had my 11yr old a... read more

Danielle 

on Expedia

2 years ago

Get them before their gone overbooked=out of room We came later in the evening on Friday for our 2 night stay and the lady at the front desk said we didn’t have a reservation and blew us off. The next morning we saw a charge for the room. I contacted hotels.com and the manager for the hotel. Come to find out we had a reservation but the hotel was completely booked so they gave our room away. Then charged us for no show and lied hoping we wouldn’t catch the 120 dollar charge. The manager was able to refund the charge but we w... read more

Melanie 

on Expedia

2 years ago

Don’t do it, bookies. The carpet smelled like cat urine, the toilet didn’t work and overflowed, the continental breakfast was coffee and granola bars, the roaches, the dust, my keys stopped working 10 times a day, the no linen on my damn bed. It was a mess. The front desk staff was super nice though.