Extended Stay America - Charleston - Northwoods Blvd.

Business response:

Dear Gwendolyn, Thank you for taking the time to connect with us about your time at our hotel. It is great to know you were pleased with most of your visit and liked your clean room. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and reviewing your hotel experience. We work hard to provide high levels of service, and we're glad you were satisfied with the attentive service you received from our associates. Our team will be pleased to know they made your stay with us memorable. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Victoria, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We sincerely apologize for the maintenance issues with the window not opening wide enough. We must follow the processes to ensure each guest suite is well maintained. Thank you for bringing this to our ... read more

Business response:

Dear WILLIE, Thank you for posting a review of your recent visit to our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management