This profile has been claimed by the business owner or representative.
Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Facility ups clean. Door hinge on fridge on wrong side making it difficult to access. Forgot my hair dryer. No loaner hair dryer at the desk. Towel bar handle fell off from the wall.
Business response:
Virginia, thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never go here I arrived to the hotel to be told that they had overbooked and that my reservation was canceled. There was no discussion of helping to Locate another hotel Near by. It was hard to hear the night manager through the locked door. I was barred entry totally.
Business response:
William, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
We were initially given a dirty room upon check in. There were crumbs and hair in the sheets and stains on the pillow cases and bed spread. The staff was nice about changing the room. Our next room was clean but still smelled weird and had a roach in the bathtub. The elevator was broken and we had to take the stairs back and forth to have our issue resolved and request silverware and cups... even though there was a full kitchen, all of the dishes were kept at the front desk. The facility was dirty and dated overall.
Business response:
Thank you for sharing the specifics of your visit. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We also regret your disappointment with our silverware. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We are committed to providing outstanding service, and we hope you will give ... read more
Never Again at the Northwoods location!! I was charged a deposit of $250. I have stay in many extended stays and was never charged a deposit. Due to remodeling work being done in my home. When I called back customer care said the do not understand why I was charged and the posting is questionable as it's not listed as. Deposit on the receipt as it should be.
Business response:
Thank you for being a guest at our hotel. We are sorry to read about your experience with the deposit. Since your review is anonymous, we would appreciate additional information to properly investigate and follow up. We humbly request you to reach us at our hotel. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Elevator was out of order. The whole place reeked of cigarettes/marijuana.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we are sorry for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. We always appreciate hearing from our guests, and we hope you will stay with us again for the revitalizing experience you deserve. Sincerely, Hotel Management
Trouble at ESA I heard housekeeping in the hall. As I stepped out of the room, there were two ladies there. I made a request to have my room services by whom I assume was the housekeeping supervisor. Her response was shocking. What room are you in? When did you get here? Then she told me to bring my towels down to the laundry room.
Business response:
Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for an nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We have shared your comments with our team to ensure clear communications going forward. We hope to have the opportunity to welcome... read more
Not worth a deposit Inside is clean but very unpleasing to the eye. Makes you feel like you have to take extra safety precautions. also after booking online i was surprised at check in with an unexpected deposit of 270 dollars just for having an in state ID. The service of the attendant was good. She answered all questions and made sure we had what we needed for our stay.
Business response:
Shenika, thank you for sharing the details of your visit to our hotel. We are truly sorry for not meeting your expectations and that you felt we did not merit the deposit you paid. We also regret that the incidental fee came as a surprise. We hope you allow us to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.