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Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t waste your money Smells like cigarettes and BO in halls and room, bed was rock hard, no trash cans, no coffee maker, no hair dryer and absolutely no dishes or cookware. $100 deposit required to cover theft of items not even available is obscene. Top off with no remote for tv and damaged furniture as well as very old appliances and you have a miserable stay.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Disappointed Room was hot due to windows wide open with no bug screens on them. A/C barely worked. TV remote had to be replaced. No cord on the room phone. Was offered an other room which was promptly sold before I could take it. Hot & muggy night. Hotel offered a discount which I couldn’t receive due to the third party booking.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Terrible!!! Staff and everything!!
Business response:
Henry, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
My problem was with Expedia. I can’t review the hotel because I didn’t actually stay there. I reserved the room online, received confirmation, but when I arrived at the hotel they said they did not have a room and did not show a reservation. I’m not sure where the break down occurred, but it was very frustrating! Now I just hope that the charge to my credit card is removed!
Business response:
Thank you for your review. We certainly apologize for the issues you encountered with your reservation which led to your disappointing visit. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.