Extended Stay America - Charleston - Northwoods Blvd.

Business response:

Dear Mary, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We take our guests' safety and security very seriously and have policies and procedures to ensure those. Our team is committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Once more, we apologize and hope you will allow us to redeem ourselves in the ... read more

Business response:

Dear Heyward, we are sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied has been professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. Please feel free to reach out to the hotel front desk for further refund assistance, and also consider giving us a second chance the next time you are in the city. Sincerely,Hotel Management 

Business response:

Dear Lori, first and foremost, we apologize for the inconvenience you experienced in your suite. When staying with us, you are correct to expect a clean, comfortable, and bug-free environment. Although our housekeeping team regularly treats our rooms to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We truly hope you will consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management 

Business response:

Dear Julia, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We also apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to m... read more

Business response:

Dear Brenda, thank you for taking the time to review your stay with us. We are genuinely sorry for the issue you experienced. We recommend contacting the hotel front desk directly for a refund. We appreciate your business hence hope to see you again. Sincerely, Hotel Management 

Business response:

Orelvis, thank you for choosing our hotel for your stay. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management 

Business response:

Craig, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more

Business response:

Michael, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management