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Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived to learn that we had no room. Had to book a room at a different hotel. Nowhere were we told that the room was only guaranteed until 6 PM. Already paid in full for 7 nights.
Business response:
Dear Evan, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management
So I did appreciate that the front desk person Diamond was pretty helpful with my checkin. I arrived at hotel late and realized when i went to the bathroom that a piece ofthe ceiling was coming off. The following day I was moved to another room. This room had no TV remote, no phone and I've seen 2 roaches.
Business response:
Dear Gloria, Thank you for your heartwarming words; we appreciate the wonderful review. We will enjoy sharing your compliments with Diamond. It will surely put a smile on her face. However, we are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
I was happy with everything up until i got to the hotel. They hotel attendant told me that they overbooked and i would have to find some place else to stay.
Business response:
Dear Matthew, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
They canceled my room because they were overbooked. I never received any notification from expedia or the hotel. And i still haven't received a refund.
Business response:
Dear Michelle, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management
I arrived at 9:15 to learn they had cancelled my reservation because the housekeeper didn’t come to work. Nobody bothered to call me so I was faced with the task of finding accommodations in an unfamiliar city at 9:15 pm. The employee on duty could not have cared less and got an attitude with me when I asked why I had not been notified earlier. Check in starts at 3:00 so surely by 3:00 they knew the room would not be ready. No effort to find me alternative accommodations. Just a flippant “we don’t have any clean rooms”. Rude... read more
Business response:
Dear Sheri, Thank you for choosing our brand. Please accept our apologies for the reservation issue and that it was not resolved to your satisfaction. We are discussing this matter with our team so this is never repeated, and we can serve our guests with better hospitality. It is always our priority to do everything to provide you with an excellent hotel experience, and we want to regain your trust and hope you will give us that chance again. Sincerely,Hotel Management
Not a clean facility it has bed bugs and critters
Business response:
Dear Arlette, thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Expedia sent us to a motel was was closed. One month prior to our trip, they cancelled our Wingate reservation and sent us to a motel that is permanently closed. Horrible experience. Will not use your booking company again, after being a faithful customer.
Business response:
Dear Cynthia, please accept our apologies for not meeting your expectations. We appreciate your business. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.