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Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Stay at a Extended Stay America Suites Long wait to check in, 15+ minutes. The room carpet was very dirty. Couch dirty and stains. Inside bathroom door had a hole in it. They didn't leave a extra roll of toilet paper. Had to wait to get another toll the desk. Little choice of breakfast items. Only regular coffee and no half&half cream. There was a strange smell throughout the building.
Business response:
Thank you for your feedback. Providing outstanding customer service to our guests is always our top priority. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We have brought all your concerns to the attention of our housekeeping and front-office team to ensure corrective measures are taken. Additionally, we have taken note of your comment about our breakfast offerings. We hope to have the opportunity to regain your trust and ... read more
The entire place needs renovation its dated and not bright nor inviting
Business response:
Theresa, thank you for evaluating your stay at our hotel. We are sorry you were not entirely satisfied with the condition of our property. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for your patience, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
Do not stay here Horrible staff!!!! Hotel has roaches and dirty!!! Never again!!! We left early!!!
Business response:
Loretta, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve... read more
Last Stay Motel Insurance & Life Insurance Needed This hotel is the worst hotel I ever stayed in. The hallways reap and smelled very bad. I watch the staff in the laundry room smoking inside the linen room. The front desk clerk was either missing or outside congregating smoking a Cigarette. The rooms were dirty as well there were people grilling food in the parking lot Need I say anymore they need to shut this place down.
Business response:
Thank you for choosing our hotel for your recent lodging needs. It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback. Sincerely, Hotel Managemen... read more
There was no room available when I arrived
Business response:
Thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Someone went in to my car and stolen my girlfriend Steve Madden shoes on this property
Business response:
Sheldon, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Incidental fee in the amount charged to my credit card and not taken off after one month. The room was left in the same condition as when I first entered the room. Maintenence called to fix the showerhead due to leakage, but as a guest, I should not be charged for that, plus the bathroom floor was not clean and one of the wall shelves was coming out of the wall. I brought these concerns to management, so I woild not be charged. That incidental fee is still on my credit card.
Business response:
Bobby, thank you for bringing this to our attention. We do not take these matters lightiy and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.