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Extended Stay America - Charleston - Northwoods Blvd.
- Hotels
- N. Charleston, SC
About this business
Location details
7641 Northwoods Blvd., N. Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting Dirty, Stench, Roaches Disgusting room staying with Roaches! Grease sticky dirty kitchen, surfaces and floors. Room stinks of stale grease and also marajuana. Couldn’t sleep all night, with migraine from stench. Grossly uncomfortable!! 😡
Business response:
Dear Yuan Quan, Please accept our sincere apologies for failing to meet the high standards you should always expect from us. We strive to ensure that every guest is provided with a clean and well-maintained suite. However, we apologize that you did not have that experience. We will address your concerns with our pest control provider and housekeeping team to inspect the suite you occupied for any lacking aspects and prevent future occurrences. We hope this isolated incident will not prevent you from choosing us again, as we ... read more
When I arrived, I was notified that my room had been given to someone else and there’s nothing they could do for me. It was a learning experience for me.
Business response:
Dear Michael, We value our guests and aim to provide an exceptional experience to each of our guests. Therefore, we sincerely apologize for the disappointment with your room reservation. We will address your concern to our staff so this does not happen again. Please consider another chance for a more pleasant experience you should have received on this visit.Sincerely,Hotel Management
They sold my reserved room
Business response:
Dear Chauntenice,We sincerely apologize for the inconvenience and frustration caused by not receiving your reserved room. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We will take appropriate action where necessary to accommodate you better in the future, and we hope you will return.Sincerely,Hotel Management
When we arrived, we were told they were booked up. Our reservation had been cancelled. We arrived at around 8pm. No heads up by email, nothing. We were directed to another extended stay across the highway. They had a room, but it was dirty and unpleasant. We stayed there because we were tired. We were supposed to recieve a refund from 1st hotel, never did. I will be calling their corporate office ASAP.
Business response:
Dear Philip, Thank you for taking the time to share your comments. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. If you need to discuss this issue further, please do not hesitate to reach out to us directly. We hope we resolve everything to your satisfaction, and we are very grateful for your patience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Northwoods Blvd.
How is Extended Stay America - Charleston - Northwoods Blvd. rated?
Extended Stay America - Charleston - Northwoods Blvd. has a 2.9 star rating with 1,933 reviews.
When is Extended Stay America - Charleston - Northwoods Blvd. open?
Extended Stay America - Charleston - Northwoods Blvd. is open now. It will close tomorrow at 12:00 a.m.